Vp Of Services Customer Success Support Jobs in San Francisco, CA

…take pride in how we support the industry and Customer Success is an essential part of this equation.

About the Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer

Customer success is a critical function here. You’ll help customers access the value they’ve paid for, and create the bedrock of our growth.

a Customer Success Strategy & Operations Manager to help us deliver customer value and reach.

Reporting to the VP of Customer Success, you will ensure our customers realize value with our AI-powered code review platform.

Reporting to the Head of Customer Success, Majors, you will also help shape how we support strategic law firm accounts as Harvey evolves.

As Head of Customer Support, you will lead our Customer and Technical Support teams, an organization of ~25.

About the Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer

…team, working directly with a VP of Customer Success who

…layer that turns great individual Customer Success work into a repeatable, scalable motion

Success means turning insights into changes that work in practice, and measuring whether those changes improve the experience for customers and the teams supporting

As the customer success manager, you will seek to understand our customers' business models and anticipate their downstream needs.

We’re looking for a Founding Customer Success Manager to own and grow our most strategic accounts.