Founding Enterprise Account Manager

We’re looking for a Founding Account Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you’ll be the first dedicated AM at Recall.ai, responsible for making sure our biggest customers deploy, expand, and stay.

This role is about retention and growth, not admin. You’ll own a portfolio of 10–15 high-ACV accounts. Companies like Salesforce, HubSpot, ClickUp, and Fireflies, and your job is to make sure they go from signed to fully deployed, and from deployed to expanded.

You’ll build the AM function from the ground up: the account tiers, the health signals, the churn playbook. None of it exists yet.

Location

Recall.ai is an in-office sales culture. You’ll work from our beautiful office at 475 Brannan Street, San Francisco.

What you’ll do

• Report to the VP of Sales; own a portfolio of 10–15 strategic accounts (high ACV, underdeployed, or competitively exposed)
• Get Salesforce, HubSpot, and Fireflies to full deployment. Navigate internal politics, unblock engineering teams, make the integration ship.
• Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
• Stay close enough to accounts to catch competitive threats before they become decisions
• Turn top account usage patterns into a replicable playbook for other strategic accounts
• Cross-sell new features and products as a natural extension of the relationship, not a separate motion
• Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
• Identify patterns across accounts and feed them back into messaging, product, and sales strategy

What we’re looking for

• 4–7 years in a technical, customer-facing role. SE → AM, CSM → AM, or equivalent at a dev-tools or API company
• Commercial ownership: you’ve had a renewal quota, expansion target, or NRR goal
• Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out
• A specific story about an account you saved before it flagged at-risk
• Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
• Experience working at a startup with fewer than 50 people
• At least 2+ years of tenure at one company, not a series of short stints
• Strong judgment and adaptability; comfortable building without a playbook

Why you should join

• You want to be the first AM and own the entire motion. No inherited playbook, no inherited accounts list.
• You love building from scratch and having real ownership over outcomes.
• You’re energized by being in the room, whiteboards, quick huddles, and all.
• You’re looking for a massive growth opportunity in a greenfield market.
• You’re genuinely curious about how engineering teams build, and you want to help them succeed.

Why you shouldn’t join

• You need a defined playbook to operate. None exists here yet.
• You’re not ready for the occasional 60-hour week when a strategic account needs you.
• You need something predictable. We’re growing fast, but we’re still early-stage.
• You’re not excited about working with engineers. Our buyers are technical and you won’t earn their trust without genuine curiosity.

Benefits

• 100% covered health, dental, and vision
• Breakfast, lunch, and dinner covered
• Ubers/Waymos to and from office covered
• Unlimited PTO
• Relocation assistance if not already in SF
• Computer and workspace stipend

Interview Process

Interview Process:

Stage 1 — Hiring Manager Screen (45 min) Focus: Grit, Passion. We're looking for candidates with genuine commercial ownership (renewal quota, NRR goal, expansion target) and authentic curiosity about Recall's space. They should have specific stories — not general relationship-building language — and have done real research on the company before the call.

Stage 2 — Take-Home Exercise (3–4 hours) Focus: Technical Ability, Grit, Team First Mindset. Candidates receive a scenario involving real account archetypes from our business: an underdeployed strategic account, a competitively exposed account, and a high-usage at-risk account. They'll be asked to produce account plans, health signals, and an unblocking strategy for a complex engineering-side deployment. We're testing whether they think like an owner, not a coordinator.

Stage 3 — Culture Interviews with Founders (60 min each) Focus: Passion, Grit, Team First Mindset. Two separate conversations covering ownership mentality, mission fit, and how they operate in a small, fast-moving, in-office environment.

Stage 4 — Founding AE Session (45 min) Focus: Technical Ability, Team First Mindset. A joint Q&A with our Founding AE (now ENT AE Manager) who has deep firsthand knowledge of our strategic accounts. The session covers track record on complex accounts and gives the candidate a chance to ask questions about the role from someone who's lived it.