Strategy Operations Business Partner Customer Success Jobs in San Francisco, CA

About the Role In Strategy & Operations for the Customer team, you will own the strategy, cadence, and operational

Develop and execute account strategies for your sellers, focused on quarterly growth, product adoption, and operational health.

with Anthropic's business objectives and legal requirements.

CUSTOMER SUCCESS STRATEGY & OPERATIONS MANAGER We’re hiring a Customer Success Strategy & Operations Manager to help us deliver

What success looks like 30 days: You know the product, how we run customer success and every account on your book

…achieve near and long term business success.

system for our Customer Success and Solutions teams, a role critical to building our business with rigor and pace and scaling customer value fast.

and annual joint business plans (shared goals, integration milestones, GTM commitments, and success metrics), and deliver against partner-sourced and partner-influenced

As the customer success manager, you will seek to understand our customers' business models and anticipate their downstream needs.

Partner with Sales on renewal strategy, forecasting and expansion opportunities, using account data and customer feedback to address risks early.

Customer Success Managers deeply understand the customer's science, business goals, and Benchling deployment.

You’ll own the customer success strategy and operating model, lead CSMs across customer segments, and be accountable for gross and net revenue retention across the

…in sales, account management, or customer success.