Customer Success Specialist
San Francisco, CA at a glance
- Rent
- #2 of 51$2,680/mo+46% vs US avg
- Weather
- #17 of 51295 mild days0 hot · 0 cold
- Income tax
- #1 of 5113.3% top rateCalifornia
What you need
- 2+ yrs in sales, account management, or customer success
- Background in education; early childhood education preferred
- Experience building products or internal tools
- Hands-on comfort using AI tools
What you'll do
- Onboard and activate providers
- Own retention and renewals across your book
- Run regular check-ins and surface expansion opportunities
- Be the voice of the provider back to product and engineering
- Build and improve AI-driven workflows
About Wonderschool
Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure.
We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations.
Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact.
What You’ll Do
Onboard and activate providers - listing live, enrolled, recruit and hire.
Own retention and renewals across your book - track account health, spot accounts ready to grow, and step in on at-risk ones before they churn.
Run regular check-ins and surface expansion opportunities so the relationship stays active past onboarding.
Be the voice of the provider and the program back to product, engineering, and sales.
Help build out our CS playbook as we scale - processes, metrics, cadences, and how we segment accounts.
Partner with Sales, Product, and leadership to feed customer insight into the roadmap and go-to-market decisions.
Build and improve AI-driven workflows - using AI tools to help build the products, dashboards, and tracking systems your accounts rely on.
What You Bring
2+ years in sales, account management, or customer success.
A background in education; early childhood education preferred.
Experience building products or internal tools, with hands-on comfort using AI tools.
Location
Based in San Francisco, in-office with the team, five days a week.
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About Wonderschool
Wonderschool is an AI-powered marketplace solving the child care crisis by connecting governments, providers, parents, teachers, and nonprofits on one integrated platform. There is a nationwide shortage of child care and preschool options, and we believe one of the most effective ways to expand access is by helping teachers and caregivers start and grow successful programs—especially home-based child care businesses. For providers, Wonderschool offers comprehensive support to launch and operate high-quality programs. We assist with licensing, classroom setup, pricing strategy, website creation, enrollment support, daily operations, and more. Our platform is designed to let educators focus on what they do best: caring for and educating children. For governments, we offer AI-powered tools to help manage and expand early education ecosystems. Our technology helps states and municipalities identify child care deserts, support local providers, increase quality, and ensure families can access programs that meet their needs. By unifying data, services, and funding mechanisms, we help public agencies scale solutions effectively and equitably. We are proud to partner with leaders across sectors—from families and educators to policymakers and nonprofits—to create a future where every child has access to early learning. Wonderschool is backed by Andreessen Horowitz, Goldman Sachs, First Round Capital, Lerer Ventures, Imaginable Futures, and Long Journey Ventures.
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