Strategy Operations Business Partner Customer Success Jobs

The Customer Success Strategy & Operations team sits at the center of how Customer Success operates at Stripe.

Customers Come First. Our customers operate in an industry burdened by slow, expensive, and outdated processes.

CUSTOMER SUCCESS STRATEGY & OPERATIONS MANAGER We’re hiring a Customer Success Strategy & Operations Manager to help us deliver

Customers Come First. Our customers operate in an industry burdened by slow, expensive, and outdated processes.

Successfully partner with Customer Success to close renewals and identify

system for our Customer Success and Solutions teams, a role critical to building our business with rigor and pace and scaling customer value fast.

and annual joint business plans (shared goals, integration milestones, GTM commitments, and success metrics), and deliver against partner-sourced and partner-influenced

As the customer success manager, you will seek to understand our customers' business models and anticipate their downstream needs.

Successfully partner with Customer Success to close renewals and identify

…growing the Global Public Sector business unit and partnering with technical stakeholders to identify and win major opportunities in the public

…committed to the mission — operating with intensity, staying close to our customers, and pushing each

You’ll own the customer success strategy and operating model, lead CSMs across customer segments, and be accountable for gross and net revenue retention across the

…committed to the mission — operating with intensity, staying close to our customers, and pushing each