Remote Strategy Operations Business Partner Customer Success Jobs

Define and report on Customer Success metrics, and present performance, risks, and strategy to the executive team and board.

Reporting to the VP of Customer Success, you will set the strategy and own the outcomes that matter most for the commercial segment: customer retention, net gross

…will: Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to

…finance and/or past experience in strategy, business operations or analytics at a high growth start-up

As a Strategy and Operations Associate, you will support initiatives that drive strategic and operational excellence across Turing.

Successfully partner with Customer Success to close renewals and identify

The role Our customer base has grown fast, and Customer Success owns what happens next: onboarding new customers onto all

…system capabilities to support evolving customer needs, operational growth, and long-term success.

…all is Robin, our AI operations assistant.

Demonstrated success improving customer adoption, retention, and measurable business outcomes.

…will: Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to

You will drive customer success by diagnosing operational inefficiencies within provider groups and facilitating high-level process transformation.

You will be the operational bridge between Vida's Commercial Strategy, Client Success, Operations, and Product teams, working closely with Product PMs to turn partner

…role, you'll be the strategic partner our customers rely on to drive real business outcomes — not just platform adoption.

, run business reviews, track partner health, map executive relationships, build partner advocacy, and address operational, risk, and compliance matters through