Key Account Manager Land Forces Egypt

Location: Cairo, Egypt
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
Thales has built a presence in Egypt for over 40 years and has today over 100 employees. Thales in Egypt is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE.Together We delivered fare collection and control and communication systems for the first metro line in Africa, Metro Line 1 in Cairo. Since then we have continued to bring growth and security and safety to the country by upgrading these transportation systems as well as providing solutions for customers in air traffic management, air defence and Navy.

Roles & Responsibilities

Permanently you need to …  

• Act as the key interface with the customer and coordinate access to the account to maintain and improve customer satisfaction
• Deliver the right message at the right level within the customer organization.
• Establish and implement Key Account Plan for efficient management of the customers
• Coordinate with GBU, BLs (internal divisions) and KIP (Key Industrial Partner) for efficient business promotion and for building up customer satisfaction
• Detect as soon as possible the priority programs of the Accounts and /or their clients
• Keep monitoring market information, customers’ voice and competitors movement

in Bid and contract phase …

• Contribute to define and propose objectives, capture scenario and winning strategies
• Prepare and implement Bid plan
• Manage the Bid kick-off meeting, the pre bid review and hand over review (from Bid to Project)
• Manage customer / partner relationship for a successful submission of bid
• Attend opportunity review, Gates 1 & 2 (internal process for offer validation)
• Contribute directly or indirectly to the pre-bid and contract negotiations, under the leadership of the Capture Leader.
• Finalize the best contract possible in accordance with the negotiation mandates provided by Senior Management

in Project implementation phase …

• Should get involved in major project reviews and customer meetings (as required)
• Monitor customer satisfaction and any project issue from customer point of view
• For project issues liaise with project management and contract management to find out best resolution to those issues

Work Experience Requirements 

• 10+ years’ experience in a senior leadership management role

• 10+ years’ experience in strategic account management
• Proven experience in customer management and engagement
• Track record of leading diverse and senior blended teams of various backgrounds
• Knowledge of Egypt business and political challenges and opportunities is a must
• Proven background in the Defence industry
• Commercial and Project knowledge skills to manage project delivery issues and develop strategies on new business
• Team player, Leadership skills, innovative thinker
• Excellent communication skills and strong networking a must

Qualification, Certification & Educational Requirements   Engineering background is desired

• MBA, BSc/BA in business administration
• Arabic & Fluent English
• Knowledge of and French is desirable

Preferred Skills

• Strong communication and interpersonal skills

• Excellent organizational skills, strong ability in problem solving and negotiation
• Ability to drive and define priorities
• Innovative thought leader
• Proactive leadership style

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!