Customer Support Agent Shift Work Jobs in San Francisco, CA

We’re hiring a cracked cse to show our customers more love.

work.

This isn’t a “read from a script” support role; you’ll talk to customers every day, work directly in the product, in the logs, and alongside engineering to ship

You'll work across engineering and applied research to solve many open problems in AI, including: Designing frontier agent harnesses and systems to

Desire to work in a fast-paced environment, where priorities can shift and rapid experimentation is encouraged.

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The

Claude Code, MCPs, and prototyping with agents are already part of how you work.

That coordination is the work, and it is what our agents do.

You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent.

shift in our lifetimes.

Team: Customer Success, working alongside Account Managers, Solutions Engineers and Support Engineering Reports

In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous

Our product covers marketing, automations, payments, AI agents, reporting, infrastructure and a lot more.