Customer Success Engineer Advisory Jobs in San Francisco, CA

This is a high-impact, customer-embedded role at the intersection of customer success, strategy, and technical implementation.

Team: Customer Success, working alongside Account Managers, Solutions Engineers and Support Engineering Reports

…sits at the intersection of Customer Success and Solutions Engineering.

You’ll own the customer success strategy and operating model, lead CSMs across customer segments, and be accountable for gross and net revenue retention across the

Customer success experience at a developer tools, data or AI company where your users were engineers You've built customer success from zero:

Reporting to the Head of Customer Success, Majors, you will also help shape how we support strategic law firm accounts as Harvey evolves.

customer success, with direct responsibility for delivering complex client programs.

Coordinate with customer success, sales, product, and engineering teams to remove adoption barriers, share implementation insights, and connect technical

…5 years of experience in customer success, finance, or similar fields.

…in sales, account management, or customer success.

CUSTOMER SUCCESS STRATEGY & OPERATIONS MANAGER We’re hiring a Customer Success Strategy & Operations Manager to help us deliver