Account Manager

About Contrario

Contrario (YC W25) is building an AI-powered recruiting marketplace that connects elite startup recruiters with fast-growing companies through software and operational tooling. We've raised $2.5M from Y Combinator and Nexus Venture Partners, with angels from Hudson River Trading, Stanford, and OpenAI. Our customers include 275+ companies like AfterQuery and Wispr Flow to other category-defining unicorns, hiring across engineering and GTM roles.

The Role

We're hiring our Account Manager to take over a meaningful slice of our existing book of accounts, managing both the customers and the top-earning recruiters who serve them. As you ramp, you'll run customer check-ins and onboard new customers.

What You'll Do

• Own customer accounts. Manage a portfolio of customers and their open roles from onboarding through successful hires. Become their main point of contact and execute all internal workflows.
• Manage our best recruiters. Own relationships with a concentrated group of the highest-performing recruiters on Contrario — people earning meaningful income through the network — and help them consistently make placements.
• Help onboard new customers. Learn to independently run customer onboardings, understand hiring needs, close straightforward opportunities, and transition new customers directly into account management.
• Keep the marketplace moving. Chase down stalled searches, unblock recruiters, handle unhappy customers, identify accounts that need attention, and escalate the right things quickly.
• Expand accounts. Know customers well enough to identify new roles and additional hiring needs naturally.

About you

• Experience in Customer Success, Account management or equivalent at a startup — you're used to moving fast and handling high volume
• Grindy and high-agency, with strong written and verbal communication
• Comfortable managing a high volume of relationships and inbound requests at once
• Background in a talent marketplace, staffing, or recruiting environment is a strong plus, but not required
• Community-builder or creator-economy backgrounds are also a great fit
• 1-2+ years of relevant experience

Compensation

• Base salary: $100k–$130K
• Equity: 0.1%-0.25%

Interview Process

1. Initial Screen
2. 30m Case Study
3. Onsite
4. Offer Extended
5. Hired