Starlink Communications Manager Customer Knowledge Jobs in San Francisco, CA

Reporting to the CX Operations Manager, you will manage the Enablement team and own the knowledge infrastructure that customer-facing and AI-assisted work

Our customers are scaling rapidly, and now we’re looking for a Customer Success Manager who thrives in motion, sweats the details, and obsesses

…looking for a Product Marketing Manager to own positioning for Claude's core knowledge-work products (Chat, Cowork, and the broader non-coding suite

Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows

Own customer-facing launch communications, including release notes, in-app messaging, email announcements, and product web pages.

…5+ years of experience in knowledge management, support operations, technical writing

PRODUCT MARKETING MANAGER We're looking for a Product Marketing Manager who can translate deeply technical products into clear, compelling

…bring a strong foundation in managing customer relationships, while also having a foundational knowledge of accounting and financial systems.

…our first dedicated Marketing & Communications Manager to work with our current marketing

…looking for 4+ years in customer success, account management or technical account management at a B2B SaaS company, owning

Scope the work and manage expectations. Turn what a customer wants into clear, realistic requirements engineering can build against.

…years of experience in account management, customer success, creator partnerships, media, or a related field.

Engage directly with researchers, customers and the wider AI community through replies, reposts with a point of view and real relationships.