HR Operations

1. HR Operations Excellence

• Ensure the timely and accurate execution of key HR processes and the overall Performance Management Cycle.
• Monitor HR process effectiveness and recommend continuous improvements to policies, procedures, and best practices.
• Leverage HR metrics and people analytics to provide data-driven insights that support business decisions.

2. Employee Relations & Employee Experience

• Act as a trusted HR advisor to managers and employees on HR policies, procedures, and employment matters.
• Manage employee relations cases, including grievances, investigations, disciplinary matters, and corrective action plans, ensuring compliance with UAE Labour Law and company policies.
• Analyze employee engagement survey results, develop action plans, and support the implementation of initiatives to improve employee experience and engagement.
• Drive initiatives that strengthen organizational culture, employee engagement, inclusion, recognition, and well-being, fostering a positive, collaborative, and high-performing workplace.

3. Talent Management & Workforce Development

• Support Emiratization initiatives by developing strategies to attract, recruit, and retain UAE Nationals in line with regulatory requirements.
• Build and maintain partnerships with universities, training institutions, and industry organizations to develop future talent pipelines.
• Identify current and future leadership and technical capability needs, supporting succession planning and talent development aligned with business objectives.
• Partner with Regional Centers of Excellence on Talent Management, Learning & Development, Talent Acquisition, and Compensation & Benefits initiatives.

4. Organizational Effectiveness & Change

• Support organizational transformation initiatives, ensuring effective change management and assessment of people impacts.
• Partner with managers to implement organizational changes while maintaining employee engagement and business continuity.
• Support communication and adoption of organizational changes across the business.

5. Collaboration with People Support Services (PSS)

• Work closely with the People Support Services (PSS) team to ensure the efficient delivery of HR services and a seamless employee experience.
• Partner with PSS to resolve employee and manager inquiries related to HR policies, employee records, benefits, payroll, and HR systems.
• Support continuous improvement of HR service delivery by identifying process enhancements and collaborating with PSS to implement standardized and efficient solutions.
• Escalate complex employee cases to PSS as appropriate while maintaining effective communication with stakeholders.