Account Manager

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Account Manager - MCS

This position is hybrid model in our Sao Paulo unit.

Position Summary 

The Account Manager will be the primary point of contact and the customer's advocate within Thales. This role is fundamental to building trusted relationships, ensuring the customer's success in their technological journey, and driving revenue growth through connectivity and IoT solutions.

Key Areas of Responsibility 

• Relationship Management: Act as the primary strategic link between Thales (MCS) and the customer (mobile network operators and corporate IoT clients).
• Business Development (IoT): Prospect and develop market opportunities with a focus on IoT applications, such as mobile payments, asset monitoring, utilities, and smart cities.
• Strategic Planning: Manage the account lifecycle, including annual planning, market analysis, risk identification, and opportunities for expansion (up-selling and new business).
• Internal Interface: Coordinate internally with Product, Engineering, Support, and Professional Services teams to ensure consistent solution delivery and alignment with customer expectations.
• Proposal and Contract Management: Lead the commercial negotiation process, coordinating the preparation of proposals that meet the customer's technical and compliance requirements.
• Performance Monitoring: Ensure that delivered solutions (such as eSIM, connectivity management, or identity/security services) are aligned with the customer's business goals and Thales’ quality standards.

Minimum Qualifications 

• Bachelor’s degree in Business Administration, Engineering (Telecommunications, Electrical, or Software), Marketing, or Information Technology.
• Experience in B2B account management or business development, specifically within the Telecommunications, IoT, or High-Tech/Software industries.
• Technical: Understanding of mobile connectivity (eSIM/SIM), connectivity management, and IT infrastructure.
• Commercial: Experience managing revenue forecasts, contract negotiations, and the full sales cycle.
• Operational: Ability to coordinate cross-functional teams (Engineering, Support, Product).

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! 

What We Offer 

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:  

• Elective Health and Dental plans.  
• Retirement Savings Plan with a company contribution and a match.
• Company paid holidays, vacation days, and paid sick leave.  
• Company provided Life Insurance. 

Why Join Us? 

Say HI and learn more about working at Thales click here. 

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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!