Senior Customer Success Associate Jobs in San Francisco, CA

Help customers turn successful individual use cases into repeatable ways of working across teams. Own your customer portfolio.

…as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention

…Bring 3–7 years in FinTech, Customer Success, early-stage banking,* or startup-facing Account Management

Reporting to the Head of Customer Success, Majors, you will also help shape how we support strategic law firm accounts as Harvey evolves.

The Role As an Associate on the Program Management team, you will own the execution and health of 4 to 6 active customer programs

4+ years of experience in customer success or account management roles.

…multiple teams (marketing, product, sales, customer support, and customer success).

This is a senior IC role reporting to the Director of Product.

Engage directly with enterprise customers, customer success, and sales teams to deeply understand admin pain points, access and governance requirements

…incentives to motivate sales and customer success teams.