IT Engineer

About You and The Role 

We’re looking for a hands-on IT Engineer who is passionate about delivering an excellent employee technology experience across a globally distributed workforce.

This role will be a key part of our day-to-day IT operations, supporting employees across hardware, software, identity, devices, conference rooms, and core business systems. You’ll help ensure employees have the tools, access, and support they need to be productive from day one, while continuously looking for ways to reduce friction and improve the overall IT experience.

The ideal candidate is technically curious, customer-focused, and comfortable taking ownership of problems from initial request through resolution. You should enjoy troubleshooting, learning new systems, improving processes, and finding better ways to deliver IT services at scale.

What You'll Do

Deliver an Excellent Employee IT Experience

• Provide fast, thoughtful, and high-quality technical support to employees
• Troubleshoot hardware, software, connectivity, access, and application issues
• Own support issues through resolution and ensure employees have a clear understanding of next steps
• Look beyond simply resolving tickets to identify ways IT can reduce friction and improve the employee experience
• Contribute to strong support SLAs, service quality, and employee satisfaction
• Escalate complex or high-impact issues when appropriate while remaining engaged through resolution

Support Onboarding & Offboarding

• Support employee onboarding and offboarding across systems, devices, and applications
• Ensure new employees have the correct equipment, access, and tools available on day one
• Work with HR, Security, and other teams to maintain reliable and auditable lifecycle processes
• Identify and help resolve gaps in onboarding, offboarding, and employee access workflows

Device & Asset Lifecycle Management

• Support procurement, inventory, deployment, replacement, and lifecycle management of laptops, accessories, and other IT equipment
• Configure and deploy devices for employees
• Coordinate shipping, repairs, replacements, and equipment returns
• Maintain accurate asset records and inventory
• Help ensure endpoints meet company security and configuration requirements

Core Systems & Infrastructure

• Administer and support core IT systems including identity, SSO, device management, productivity, and collaboration platforms
• Troubleshoot account provisioning, authentication, permissions, and application access issues
• Support macOS, Windows, and Linux environments
• Assist with system configuration, integrations, access policies, and platform improvements
• Help maintain reliable, secure, and scalable IT systems as the company grows

Automation & Process Improvement

• Identify repetitive work and opportunities to improve IT workflows
• Help build and maintain scripts, integrations, automations, and lightweight internal tools
• Improve documentation and repeatable operational processes
• Look for opportunities to use AI and automation to make IT support faster, more consistent, and easier for employees

Conference Rooms & A/V

• Support A/V hardware and technology in conference rooms, all-hands spaces, and common areas
• Troubleshoot meeting room hardware, displays, microphones, cameras, speakers, and conferencing systems
• Help maintain a reliable and easy-to-use meeting experience for employees

Cross-Functional Collaboration

• Partner with teams across the business to understand and support their technology needs
• Communicate technical issues clearly to both technical and non-technical stakeholders
• Work closely with other IT team members on infrastructure, networking, security, and workplace technology initiatives
• Contribute to IT projects and company-wide technology deployments

What You'll Bring

If you don’t meet every requirement but are excited about the role, we encourage you to apply.

• 3+ years of hands-on experience in IT support, IT operations, systems administration, or a similar technical role
• Strong customer-service mindset with a focus on delivering an excellent employee experience
• Proven ability to troubleshoot and resolve technical issues across hardware, software, identity, and access
• Hands-on experience supporting macOS and Windows environments; Linux experience is a plus
• Experience with endpoint management, device deployment, and access controls
• Familiarity with Identity & Access Management concepts such as SSO, SAML, and SCIM
• Experience supporting onboarding and offboarding processes
• Strong written and verbal communication skills
• Ability to manage multiple priorities and take ownership of issues through resolution
• Comfortable working onsite at our South San Francisco HQ 5 days per week, with flexibility as needed
• Experience working in a high-growth or operationally complex environment is a plus
• Experience supporting a globally distributed workforce is a plus
• Familiarity with compliance frameworks such as SOC 2, ISO 27001, or GDPR is a plus
• Experience supporting A/V systems and conference room technology is a plus
• Experience using AI-powered tools or building AI-driven automations to improve IT support, troubleshooting, workflows, scripting, or internal operations is a strong value-add
• Experience with tools such as ChatGPT, Codex, Claude Code, or similar AI-assisted development and automation platforms is a plus

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!