Product Support Specialist Jobs in San Francisco, CA

About the Role We're hiring a Product Specialist to sit at the heart of customer support and product quality.

We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.

Team Dynamics & Your Impact Product Operations is an integral part of Customer Engineering and Support (CES).

Partner with Product Support Operations, AI Support, and product engineering teams to own the systems behind the support experience end to end: the

Support strategic customer initiatives, including new country launches, regulatory changes, and new product offerings.

We partner with product teams to understand Stripe’s products, evolving product strategy, and desired business outcomes.

Experience managing video production workflows (scripting, interviewing, and directing production) alongside traditional written and webinar content creation

terms, disclosures, in-product copy and marketing claims Pull in privacy, commercial, IP, safety and other specialists, then return one integrated answer

You'll help decide how we sell security, what we learn from customers, and how that shapes our products.