What you need

3+ yrs operations/customer success/account management owning outcomes
Strong escalation management and people skills
Analytical: identify off-target accounts from metrics
Scrappy problem-solver without a playbook
Interest in building with AI tools (Replit, Claude)

What you'll do

Own account targets and ensure they are hit
Monitor and improve AI booking engine weekly
Manage owner and creator relationships directly
Build scalable operations for 150 to 1,500 accounts

Restaurants want this. The hard part is running it well across every account at the same time, and then still running it well when there are ten times as many.

What you'll own

The numbers. Every account has targets. You own hitting them.

The booking engine. Our matching and booking runs on AI. You're the owner behind it. You watch what it gets right, you catch what it gets wrong before a customer notices, and you make it better every week.

The relationships. Owners talk to you. Creators rely on you. When something needs a person instead of a system, that's you.

Building for scale. Whatever you build has to work at 150 accounts and at 1,500 accounts. We want the version of this operation that works in every city we expand to, and you're the one building it.

What we're looking for

Required

3+ years in operations, customer success, or account management, somewhere you owned an outcome and not just a queue
Good with people and escalation management. You've dealt with someone upset and been the reason they stuck around
Good with numbers. Hand you a list of accounts and targets and you can see what's off
Scrappy. There's no playbook here and most of the time the answer is that you figure it out
Actually interested in building. You don't need to be an engineer, but if you've never opened Replit or Claude and made something ugly that worked, this probably isn't the right role for you
Based or willing to relocate to Orange County and able to work onsite and on the move, with some travel
This isn't a 9-to-5. Restaurants and creators are active at night and on weekends

Nice to have

Vibe coding. You've built something that worked with Replit, Claude Code, Codex, Lovable, Cursor or similar
Restaurant industry or creator economy experience
Early ops hire at a startup before
SQL, or enough interest to pick up what you need
A second language

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About TryNearby

TryNearby connects local businesses with creators who live nearby. Restaurants subscribe monthly and automatically get booked visits from local creators who film, edit, and post a review to the local algorithm. This creates a steady stream of content that compounds into discovery on TikTok, Instagram, and increasingly AI search. Over 100 restaurants and thousands of creators are on the platform across Southern California, with AI agents handling matching, booking, and every creator conversation.

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