Job Description
Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.
About the role
Business Operations builds the operating system behind Lassie’s growth. On enrollments, you’ll design and run the processes that move customers through setup, paperwork, system connections, and internal handoffs so Lassie can start doing useful work.
What you'll do
Own enrollment workflows across paperwork, system connections, status tracking, internal handoffs, and customer readiness
Build the processes, dashboards, and automation that make setup faster and less manual over time
Work across sales, customer operations, product, and engineering to remove operational bottlenecks
Joining us
To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.
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Job Details
- Department
- Operations
- Category
- Operations
- Employment Type
- Full Time
- Location
- San Francisco, CA
- Posted
About Lassie
We founded Lassie because we are convinced: Our four-legged friends need preventative care to stay healthy, just like we humans do. With Lassie, we are bringing a preventive approach to the world of pet insurance for the first time. Because in our opinion, prevention is the best insurance.
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