Job Description
Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.
About the role
Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you’ll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.
What you'll do
Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly
Coordinate system access, workflow setup, customer communication, and the operational details required to launch
Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools
Joining us
To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.
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Job Details
- Department
- Operations
- Category
- Operations
- Employment Type
- Full Time
- Location
- San Francisco, CA
- Posted
About Lassie
We founded Lassie because we are convinced: Our four-legged friends need preventative care to stay healthy, just like we humans do. With Lassie, we are bringing a preventive approach to the world of pet insurance for the first time. Because in our opinion, prevention is the best insurance.
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