AML Quality Assurance Lead

ABOUT THE ROLE

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HitPay operates a regulated payments and financial-crime program across multiple

jurisdictions (Singapore - MAS, Malaysia - BNM, the Philippines - BSP, and the US

under a sponsor-bank model). Our analysts make hundreds of KYB, periodic-review,

and AML screening decisions every day. This role exists to make sure those

decisions are consistently right, defensible, and aligned to policy in every

market we operate in.

As AML QA Lead, you own the independent quality-assurance function

over our financial-crime operations. You review completed casework daily, catch

where decisions drift from our SOPs and each jurisdiction's requirements, spot

systemic issues before they become regulatory findings, and close the loop with

analysts and leadership so quality actually improves - not just gets measured.

This is a hands-on, player-coach role: you'll do the QA reviews yourself while

setting the standard for how QA is run.

WHAT YOU'LL DO

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- Run daily QA reviews across the three core workstreams - KYB onboarding,

periodic reviews, and AML screening-alert dispositions (name/sanctions/PEP/

adverse-media) - sampling completed cases and scoring them against SOP and

regulatory requirements.

- Assess policy and jurisdictional adherence. Confirm each decision applied the

correct CDD/EDD standard, risk rating, screening disposition rationale, and

documentation for the specific market's rules (MAS/BNM/BSP/US sponsor-bank),

not a one-size-fits-all check.

- Proactively surface systemic issues - recurring analyst errors, SOP ambiguities,

mis-calibrated screening thresholds, tooling gaps, or workflow breakdowns in our

vendor stack (identity verification, screening, transaction monitoring) - and

drive them to root cause rather than logging one-off defects.

- Maintain a QA scorecard and defect taxonomy. Track error rates by workstream,

analyst, market, and error type; report trends to Compliance leadership and the

MLRO.

- Close the feedback loop. Deliver clear, specific feedback to analysts and team

leads, calibrate on disputed calls, and feed findings into SOP updates and

training.

- Support audit and regulatory readiness. Produce QA evidence and thematic

findings for internal audit, external audit, sponsor-bank oversight, and

regulator requests.

- Improve the QA program itself - refine sampling methodology (risk-based vs.

random), review checklists, and QA coverage as products, markets, and risk

exposure change.

WHAT YOU'LL OWN (SUCCESS LOOKS LIKE)

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- A daily QA cadence with defined sampling coverage across KYB, PR, and screening.

- A living QA scorecard and defect trend view that leadership relies on.

- A measurable reduction in repeat errors and policy-adherence gaps over time.

- Early detection of systemic/tooling issues - problems caught by QA, not by

auditors or regulators.

WHAT YOU'LL NEED

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- 4+ years in AML/financial-crime operations, with real hands-on experience in

KYB/KYC, periodic review, and AML screening-alert investigation at a bank,

payments company, or fintech.

- Deep, working knowledge of CDD/EDD, sanctions/PEP/adverse-media screening, and

risk-rating methodology - and the judgment to tell a well-reasoned decision from

a superficially-complete one.

- Fluency in reading and applying SOPs and regulatory requirements across

jurisdictions, and comfort holding decisions to the correct market's standard.

- A QA/QC, audit, controls-testing, or file-review background, or demonstrated

rigor doing independent review of others' casework.

- Sharp attention to detail paired with the ability to zoom out to systemic

patterns and root causes.

- Clear, direct written communication - you can give feedback that changes

behavior without friction.

- Comfort with case-management and financial-crime tooling (identity verification,

screening, and transaction-monitoring platforms).

NICE TO HAVE

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- ACAMS / ICA / CAMS or equivalent certification.

- Direct experience across 1 or more of SG (MAS PSA), MY (BNM), PH (BSP), or

US (FinCEN/sponsor-bank) regimes.

- Exposure to specific vendors in our stack (e.g. Persona, ComplyAdvantage,

Flagright) or comparable identity/screening/TM tools.

- Data comfort - able to pull and slice your own QA samples and trend reports

(SQL/spreadsheets).

- Experience standing up or scaling a QA function from scratch.