Founding Operations
San Francisco, CA at a glance
- Rent
- #2 of 51$2,680/mo+46% vs US avg
- Weather
- #17 of 51295 mild days0 hot · 0 cold
- Income tax
- #1 of 5113.3% top rateCalifornia
What you need
- Ops/chief of staff experience making small team look big
- Sharp with people (instructors, students) and systems
- Comfortable with ambiguity, wearing multiple hats in yr one
- Based in or relocating to San Francisco, in-office daily
- Edtech/marketplace/live cohort experience a plus
What you'll do
- Source, screen, coordinate founding US instructors end-to-end
- Run instructor onboarding: product walkthroughs, Course Creator, standards
- Manage live commissions: start dates, capacity, staffing, execution
- Own student operational experience, bridge students and company
- Build/maintain operational forecasts for upcoming cohorts
About the role
You're the "do-everything" ops person for the US. You'll own the student and instructor operating system so the CEO isn't interviewing professors, running Course Creator walkthroughs, and assigning commissions by hand. Think founding ops generalist, not a process accountant.
This is a full-time, in-person role: you'll work from our San Francisco office every day.
What you'll do
- Source, screen, and coordinate founding US instructors end to end.
- Run instructor onboarding: product walkthroughs, Course Creator, teaching standards, schedules, and operating expectations.
- Stand up and manage live commissions, including start dates, capacity, staffing, handoffs, and day-to-day execution.
- Own the student operational experience and act as the main bridge between students and the company: listen to their needs, identify recurring pain points, and make sure feedback turns into concrete improvements.
- Monitor student experience, engagement, and operational issues throughout each cohort, coordinating with the right teams to resolve blockers quickly.
- Build and maintain operational forecasts for upcoming cohorts, including expected staffing needs, capacity, launches, and resource requirements.
- Use forecasts and operating data to anticipate needs, flag risks early, and help leadership make decisions around growth and capacity.
- Keep the day-to-day US ops board clean and actionable: students, instructors, calendar, staffing, blockers, and key operational metrics.
- Partner closely with Product and LatAm Ops so the US runs on the same platform and core operating model without reinventing it.
- Turn early-stage, manual processes into simple and scalable workflows as volume grows.
- Be the on-the-ground operational owner in San Francisco as we grow into a small WeWork / office setup.
What we're looking for
- You've been the ops / chief of staff / program manager who made a small team look big.
- You're sharp with people (instructors and students) and with systems.
- You're comfortable in ambiguity and happy wearing five hats in year one.
- You're based in (or relocating to) San Francisco and can be in the office every day.
Bonus points
- Edtech, marketplace, or live cohort experience.
- Comfortable in English; Spanish is a plus, not required.
What we offer
- Competitive cash for a founding ops hire, plus meaningful upside as we scale the US.
- We'll share the range on a first call.
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About Coderhouse
A web app that offers live online courses in programming, design, data, online marketing and more. Our courses are nearly as affordable as online Moocs (~$40 a month) and as effective as Bootcamps. We achieve this by running 100 person live classes with one expert professor and one mentor per 15 students. Every class, students need to turn in assignments that are corrected by their mentors and at the end of the course they need to turn in and approve a final project. We also help our selected students with careers services such as mockup interviews, Linkedin enhancement, and more. All of this creates a level of accountability that allows us to achieve really low churn levels (<9%). Our career tracks last between 9-11 months and we give our selected students their money back in case they don't get a job 6 months after they are done with the course.
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