Business Systems Analyst (Production)

Axiom Space is a human space exploration company, building era-defining space infrastructure and delivering technology-driven solutions that will empower civilization to transcend Earth. Beginning with Axiom Station, successor to the International Space Station, the company is pioneering a next-generation orbital settlement that will foster groundbreaking innovation and research in microgravity and drive the global space economy of tomorrow. Today, guided by the vision of leading humanity's expansion off planet, Axiom Space is the principal provider of commercial human spaceflight services and developer of advanced spacesuits for the Moon and beyond. For more information about Axiom Space, visit www.axiomspace.com.

Axiom Space fosters a work environment inclusive of all perspectives. We are the pioneers of commercial space, leading the transformation of low-Earth orbit into a global space marketplace. Our mission-driven team is seeking a bold and dynamic Production Business Analyst, who is fueled by high accountability, execution horsepower, and driven to understand our world, science/technology, and life itself, for the benefit of all on Earth and beyond.

POSITION SUMMARY

Since Axiom Space is a very complex work environment, we are looking for a resilient, high-energy Production Business Analyst to serve as a critical liaison between Production Groups and IT, translating production needs and technical requirements into documented processes and functional specifications.

This role supports the delivery of systems and integrations that optimize manufacturing operations, with a primary focus on ERP, PLM/MES platforms, and Atlassian collaboration tools. The ideal candidate combines deep understanding of manufacturing workflows with technical fluency to improve operational efficiency, data integrity, cross-departmental collaboration, and systems integration between production environments and IT infrastructure.

KEY DUTIES & RESPONSIBILITIES

• Partner with Production stakeholders to gather, document, and validate business requirements for system enhancements, integrations, and process improvements across ERP, PLM/MES, and collaboration platforms.

• Serve as a liaison between Production Groups and IT, ensuring production needs are accurately translated into technical specifications and implementation roadmaps.

• Map current-state and future-state production workflows, processes, and data flows across manufacturing systems, including inventory management, production scheduling, quality control, and asset tracking.

• Support the design, testing, and deployment of system integrations between ERP, PLM/MES, Atlassian (Jira, Confluence, etc.), and other production-critical platforms.

• Analyze existing production processes to identify opportunities for automation, standardization, efficiency improvements, and waste reduction.

• Assist in configuring, testing, and troubleshooting ERP and PLM/MES modules related to production planning, scheduling, work orders, material management, and shop floor operations in coordination with IT and production teams.

• Develop functional specifications, user stories, and acceptance criteria for system changes affecting manufacturing operations.

• Coordinate user acceptance testing (UAT), including test plan development, execution, and defect tracking for production-focused system enhancements.

• Create and maintain process documentation, standard operating procedures (SOPs), work instructions, and training materials for production staff.

• Support data mapping, validation, and migration efforts for system integrations affecting production data accuracy and traceability.

• Facilitate workshops and meetings with production management, shop floor operators, and IT teams to align requirements, identify pain points, and establish implementation timelines.

• Provide ongoing support for system issues and optimization opportunities, working with IT and vendors to resolve problems affecting production operations.

• Assist in change management activities, including communication and training for production operators and management on new systems and processes.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• Bachelor's degree in Manufacturing Engineering, Industrial Engineering, Business Administration, Information Systems, or a related field (or equivalent combination of education and experience)

• 10+ years of experience as a business analyst, production analyst, or similar role supporting manufacturing or operations functions

Core Skills

• Experience working with ERP (Deltek Costpoint strongly preferred) and MES/PLM systems; direct hands-on experience with manufacturing modules and Siemens TeamCenter/Opcenter strongly preferred.

• Demonstrated experience gathering business requirements from production stakeholders and translating them into functional or technical specifications.

• Experience supporting system implementations, upgrades, or integrations in manufacturing environments.

• Strong familiarity with production processes such as work order management, inventory control, production scheduling, quality management, and asset tracking.

• Strong business process documentation and workflow mapping skills

• Proficiency in creating process flows, workflow diagrams, and data flow documentation (Nintex, Visio, Lucidchart, or similar).

• Working knowledge of ERP system configuration and functionality related to production.

• Ability to write clear functional specifications and user stories for system enhancements.

• Experience with UAT planning, execution, and defect management

• Strong analytical and problem-solving skills, with attention to detail and ability to manage complexity.

• Proficiency in MS Office and process visualization tools such as Visio, Lucidchart, or Nintex Process Manager.

• Experience with Atlassian tools (Jira, Confluence) or similar collaboration and project tracking platforms.

• Excellent verbal and written communication skills, with the ability to bridge technical and non-technical audiences across production and IT.

• Project coordination or project management experience

Preferred Qualifications:

• Direct hands-on experience with ERP systems used in manufacturing (Deltek Costpoint, SAP).

• Experience with PLM (Product Lifecycle Management) or MES (Manufacturing Execution Systems) platforms.

• Experience with system integrations, middleware, API-based data exchanges, or iPaaS solutions.

• Experience with Atlassian suite tools (Jira, Confluence, Jira Service Management).

• Knowledge of Lean manufacturing, Six Sigma, or continuous improvement methodologies.

• Business analysis certification (e.g., CBAP, CCBA, PMI-PBA) or equivalent

• Experience with reporting/BI tools (e.g., Power BI, Cognos, Tableau) for production analytics.

• Familiarity with Agile or Scrum methodologies

• Prior experience partnering with Business Systems Analysts or similar functional roles on enterprise software implementations.

• Knowledge of IoT, IIoT (Industrial Internet of Things), or data collection systems in manufacturing environments.

• Familiarity with TOGAF (The Open Group Architecture Framework) is a plus

Core Competencies:

Embody our core values of leadership, innovation, and teamwork. In addition, to perform the job successfully, an individual should demonstrate the following competencies:

• Technical Proficiency

• Problem-Solving & Analytical Thinking

• Attention to Detail

• Communication & Collaboration

• Adaptability & Continuous Learning

• Project Management

• Cross-Functional Partnership with Business Systems Analysts & SMEs

• AI Tool Fluency & Responsible Adoption

WORK ENVIRONMENT:

Generally, an office environment, but can involve inside or outside work depending on the task.

Requirements

• This position may require access to export controlled technical data or technology subject to NASA regulations, International Traffic in Arms Regulations (ITAR), or Export Administration Regulations (EAR). In accordance with U.S. export control laws, final candidates may be required to undergo additional export control screening to determine eligibility for access. Meeting these requirements is a condition of employment.

• Management has the prerogative to select at any level for which the position is advertised

• Must be willing to work evenings and weekends as needed to meet critical project milestones

Physical Requirements

• Work may involve sitting or standing for extended periods (90% of the time)

• May require lifting and carrying up to 25 lbs. (5% of the time)

• Equipment and Machines

• Standard office equipment (PC, phone, printer, etc.)

Axiom Space is proud to be an equal opportunity employer.  Axiom Space does not discriminate on the basis of race, regional color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with disability, or other applicable legally protected characteristics.