Designated Technical Support Engineer West Jobs in San Francisco, CA

Our primary users are software engineers and PMs at world-class tech companies who are working to leverage GenAI.

…looking for a Tier 1 Support Engineer to join our Americas team, providing thoughtful, individualized, in-person support while collaborating with a global

Close review of your designs and code from engineers who build research agents, evals, and large-scale systems every day.

We're hiring a Member of Technical Staff, Program Manager to lead complex engineering programs that span teams and systems.

Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks.

…and consumer insights (e.g., survey design

Partner with support engineers on complex issues. Own community resolution; facilitate escalations to enterprise support when needed.

You'll own technical direction and delivery while hiring, coaching, and growing engineers. Your internal customers include GTM, Data, Security, and Operations.

You'll design standard operating procedures from the ground up, implement and optimize support technologies, leverage AI/ML tools to enhance efficiency, and develop

…directly with hiring managers and technical leaders on role scoping and interview loop design Build and run proactive sourcing

…ability to pivot quickly between technical disciplines and support diverse roles as business priorities shift.

…C-level executives, finance leaders, product design and engineering teams at global brands who are building financial services solutions with

The Process Initial call with engineer → Technical screening → Quick call with founder → fly out to SF HQ for onsite (on us) → offer.

The Process Call with engineer → 1hr technical test → Call with founder → fly out to SF HQ (on us) → offer.