Designated Technical Support Engineer Central East Jobs in San Francisco, CA

About the Role The Support Engineering team works closely with Engineering, Product, Technical Success, Go-to-Market, and other teams

Act as the technical face of engineering for customer-related discussions and escalations Guide and unblock engineers across projects in the US

, SRE, or Infrastructure Engineering with a strong security focus Proven experience designing or significantly improving security monitoring, detection

In this hybrid L1/L2 support role, you will be the first point of contact for customers and internal teams, providing technical guidance, troubleshooting,

…ability to pivot quickly between technical disciplines and support diverse roles as business priorities shift.

Partner with support engineers on complex issues. Own community resolution; facilitate escalations to enterprise support when needed.

…systems more reliable and our support burden smaller.

…of experience in User Operations, Engineering, Support Engineering

Technical breadth and depth to discuss complex architectures with senior engineers, read and write code, and explain design decisions and trade-offs

We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products.

Centralize Data: Build a cohesive, automated engine that centralizes data in CRM and eventually data warehouse (Salesforce, Hubspot, Snowflake, Clay, Claude

It sits within the centralized Technical Program Management organization and partners directly with Recruiting and People leadership.

Supporting other Eng, Security and GTM teams with planned work that crosses into the team boundary of the systems we support or our expertise.

…degree in Business Administration (MBA), Engineering, or a related technical field.