Field Service Representative
Work mode
On-site
Level
Mid
What you need
- Operate independently in dynamic international environment
- Represent Shield AI values and professionalism
- Highly motivated self-starter
What you'll do
- Provide on-site operational, technical, customer support for V-BAT UAS
- Ensure safe flight operations and mission success as primary customer interface
- Support aircraft operations, maintenance, training, and technical troubleshooting
- Coordinate with Engineering, Fleet Support, Program Management, Security, Deployed Operations
- Mentor operators and maintainers, assist training events, ensure customer proficiency
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
The Taiwan Field Service Representative (FSR) is responsible for providing on-site operational, technical, and customer support for Shield AI's V-BAT Unmanned Aircraft System (UAS) in Taiwan. This position serves as the primary interface between Shield AI and the customer, ensuring safe flight operations, mission success, and exceptional customer support while strengthening long-term customer relationships.
The Taiwan FSR will support aircraft operations, maintenance, customer training, and technical troubleshooting while coordinating closely with Engineering, Fleet Support, Program Management, Security, and Deployed Operations. This position requires a highly motivated individual capable of operating independently in a dynamic international environment while representing Shield AI's values and professionalism.
The Taiwan FSR will also support the development of customer proficiency by mentoring operators and maintainers, assisting with training events, and ensuring customers are able to safely and effectively operate the V-BAT system.
The Taiwan FSR will support aircraft operations, maintenance, customer training, and technical troubleshooting while coordinating closely with Engineering, Fleet Support, Program Management, Security, and Deployed Operations. This position requires a highly motivated individual capable of operating independently in a dynamic international environment while representing Shield AI's values and professionalism.
The Taiwan FSR will also support the development of customer proficiency by mentoring operators and maintainers, assisting with training events, and ensuring customers are able to safely and effectively operate the V-BAT system.
Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.
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About Shield AI
Shield AI is a defense technology company building the world's best AI pilot. Their Hivemind AI enables autonomous operations for aircraft, including the V-BAT team drone, without requiring GPS, communications, or a human pilot.
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