Customer Success Manager

We are seeking a dynamic, technical, customer-obsessed professional to lead our efforts in onboarding new clients, building long-term relationships, and driving engagement with our blue-bubble-powered platform. You’ll play a pivotal role in ensuring our customers achieve their goals while maximizing the value they derive from Sendblue.

What You’ll Do:

• Customer Onboarding: Lead smooth and impactful onboarding experiences that set customers up for long-term success.
• Retention Strategy: Design and execute strategies to minimize churn and improve customer retention.
• Relationship Building: Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support.
• Request Management: Ensure customer requests are addressed efficiently by coordinating with internal teams.
• Advocate for Customers: Represent customer needs and feedback within Sendblue to inform product development and business strategy.
• Insights and Reporting: Maintain a customer health dashboard and share actionable insights with the team to improve engagement and satisfaction.
• Upsell Opportunities: Identify and recommend new product features or upgrades that align with customer growth goals.

What We’re Looking For:

• **Experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred).
• **Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms.
• Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred).
• Exceptional communication and interpersonal skills with the ability to build rapport quickly.
• Proven ability to manage multiple customer relationships and prioritize effectively.
• A proactive and problem-solving mindset with a “figure-it-out” attitude.
• Passion for our technology and intuitive understanding of why customers need it.

What We Offer:

• Competitive salary and performance-based bonuses.
• A high-energy and fast-moving environment.
• Comprehensive health benefits and unlimited PTO.

Sendblue is revolutionizing how businesses communicate. If you’re excited about making a real impact and helping our customers grow with us, we want to work with you!