Support Engineer

Support Engineer

PropelAuth provides the right level of authentication for all stages of a company. New startups can use our hosted pre-built UIs which provide the simplest possible integration. Out of the box, our customers immediately have the same auth experience as large tech companies like Slack. As those startups grow, they can use our APIs and component libraries to pull aspects of the experience into their product.

We’re also working on auth for AI products and MCP servers. As agents start accessing data and taking actions on behalf of users, developers need to know which user and organization an agent represents, what it’s allowed to do, and how that access can be revoked. It’s a new version of the same problem we’ve always worked on: making powerful authorization models easy for developers to use.

About the role

For many users, integrating with PropelAuth takes less than a day. However, for users with more complex use cases or who are migrating from a different authentication system, this process may take a bit longer and come with some feature requests along the way.

You will be responsible for working with customers and ensuring they get what they need to be successful. This could include building small features, updating documentation, writing tutorials, or working with product on scoping a larger feature change. The work will vary day to day - one day you might spend all day in Slack or on calls, guiding customers through integrating. The next, you may find yourself adding an additional integration.

We all love to learn and grow. Our leadership team has experience working with and mentoring engineers at both startups and top companies. We'll work with our hires to craft it to their interests, skill set, and long term career goals.

Responsibilities:

• Monitor our support channels - email and Slack - and respond to customer requests promptly
• Fix minor bugs or build minor features (or escalate to the appropriate team member)
• Maintain API documentation around the PropelAuth product
• Write tutorials and technical content to assist our customers in understanding the product
• Suggest features and improvements based on patterns you observe
• While the hours for this role will generally be 9am-5pm in your timezone, there may be periods where you will need to be on call or work late.

What we look for from you:

• 3+ years engineering experience
• Experience working directly with customers
• Experience working independently on small teams
• Excellent written communication skills
• User empathy
• Ability to move quickly, but carefully
• Experience with authentication or security appreciated but not required

Working With Us:

• We're a remote-first team, spread over the US. Working hours are flexible but we ask that you have 4-5 hours of overlap with 9am-5pm PST
• We provide standard benefits - health insurance, PTO, etc
• We strongly believe in hiring employees that are experts at what they do, and that our job is to support each other