Support Engineer

About Bland.ai
At Bland.ai, our goal is to empower enterprises to make AI-phone agents at scale. Based out of San Francisco, we're a quickly growing team striving to change the way customers interact with businesses. We are backed by some of Silicon Valley's finest; Including founders of Twilio, Affirm, ElevenLabs, and many more.

-This is a full-time hybrid role in San Francisco

Role description:

This is a full-time role located in San Francisco, CA, though it is ok to be remote sometimes! As a Support Engineer at Bland, your primary responsibility will be ensuring the success of our enterprise customers as they go live with their AI phone agents. You will help with prompting, integrations, and directly with customers to make sure they have whatever they need to succeed. This is a hands on, customer facing role. We are a start-up, and we need people who understand what that means.

We aren't a super traditional team, but we are an extremely effective one. We love unique backgrounds, hard workers, and intelligent people who take pride in everything they do.

Things you might do: 

• Onboard enterprise customers, helping with initial prompting, integrations, and set-up.
• Weekly check-in calls with project leaders, weekly workshops with engineers.
• Anything the customer needs, we make happen, your job is to take the actions needed to do just that

You will…

• Work closely with our customer success and sales teams to better understand our customers needs and how we can ensure their success.

• Build conversational pathways for and with our customers.

• Spend time on customer calls, providing support to sales.

  Required skills and Experience:

• You have a minimum of 2+ years of work experience in customer success, sales engineering, software engineering, or a similar position.

• You have experience with AI/ML applications, and are comfortable with prompt engineering.

• You have a minimum of 1+ years in a customer facing engineering role, ideally in enterprise settings.

• You are obsessed with ensuring customers are successful.

• You pay attention to small details and enjoy collaborating cross-functionally on a small team.

• You are fairly comfortable working full-stack, from building React components to developing APIs to integrating with third party services.

• You are comfortable working outside the typical 9-5 hours, this position will involve being available at odd hours.

Bonus Points

• Experience in building enterprise level for AI Services
• Experience with LLMs
• Experience at a start-up

Benefits and Pay

• Healthcare, dental, vision, all the good stuff.
• OTE $140,000-$170,000
• Every tool you need to succeed
• Equity

If you don't have the perfect experience that is fine! We're a bunch of drop-outs and hackers

Working at a start-up is really hard. We work a lot and we figure things out on the fly.