NOC Analyst
What you need
- 1-3 yrs in NOC or IT operations
- Bachelor's degree in CS, IT, or related
- Strong understanding of TCP/IP, DNS, DHCP, VPN
- Experience with SolarWinds, PRTG, or Logic Monitor
- Familiarity with VMware, Hyper-V, Azure, and AWS
What you'll do
- Monitor network, servers, and infrastructure health proactively
- Analyze alerts, trends, and incidents for preventive actions
- Escalate critical incidents and support outage management
- Generate health, performance, and capacity reports
- Collaborate with Infrastructure, Network, Cloud, and Security teams
Job Title: NOC Analyst
Overview:
We are seeking a highly motivated NOC Analyst to join our Network Operations Center team. This role focuses on proactively monitoring, analyzing, and running routine health checks. The ideal candidate will identify potential issues before they impact business operations, perform trend analysis, and collaborate with technical teams to drive preventive actions.
Roles & responsibility:
- Basic Troubleshoot network, servers, Desktop, Laptops, and infrastructure health using monitoring tools.
- Resolve backup issues and perform restore testing
- Identify potential issues, performance degradation, and capacity risks before they impact services.
- Analyze alerts, trends, and recurring incidents to recommend preventive actions.
- Escalate critical incidents and support major outage management activities.
- Monitor service availability and ensure adherence to operational SLAs.
- Generate health, performance, and capacity reports for stakeholders.
- Collaborate with Infrastructure, Network, Cloud, Security, and Service Desk teams.
- Maintain accurate documentation, operational procedures, and incident records.
- Support continuous improvement initiatives to enhance system reliability and performance.
- Install software, patches and updates on desktops, laptops and servers
- Works with senior resources to diagnose, troubleshoot, repair, computer systems and software.
Qualifications
- Bachelor’s degree in computer science, Information Technology, Network Engineering, or related field.
- 1–3 years of experience in a NOC, Infrastructure Operations, Managed Services, or IT Operations environment.
- Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, routing, and switching.
- Experience monitoring Windows and Linux server environments.
- Hands-on experience with monitoring tools such as: SolarWinds/PRTG/Logic Monitor
- Familiarity with virtualization technologies such as VMware and Hyper-V.
- Understanding of cloud platforms including Microsoft Azure and AWS.
- Experience with ITSM tools such as ServiceNow, ConnectWise, or Jira.
- Willingness to work in a 24/7 environment
Optimize your resume for this job
Get a match score and the keywords you're missing
About Abacus AI
Abacus AI is the world's best AI super assistant and general-purpose agent! Customers use Abacus AI is their AI control center from where they can create, deploy and monitor AI agents. These agents can pretty much do any task from creating documents to automating workflows and complex decisions. We are leaders in agentic research, and our state-of-the-art AI agent, Deep Agent, can create entire software systems including vibe-code SaaS apps from agentic templates. Thousands of AI native busineses have been started on our platform! With over 2 million customers and several F500 Companies, we are automating white-collar work and building the AGI control center of the future
Similar Operations roles
