Remote Technical Support Lead Jobs

Responsibilities Technical Support: Provide support for standard and custom deployments

This will include, Internal Work: Supporting technical compliance efforts, team organization, audit preparedness, and more.

Experience leading distributed teams and supporting customers across different markets/countries.

Extensive experience leading technical field operations, managing service activities, and holding teams accountable for performance and safety.

…will continue to provide ongoing technical support.

You'll design the platform to support lead management, lead technical direction on porting and caseload tooling, and work with product and data to decide which bets

Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic Run

Building the profile of our technical and product leadership, developing novel points of view, and supporting them with media, social, and event

Lead or support process mapping, workflow analysis, root-cause analysis, and continuous-improvement activities.

Support POCs throughout the entire evaluation process, owning technical validation and stakeholder alignment.

Demonstrated ability to lead technical discovery, live demos, and solution conversations with business and technical stakeholders.

Work with the Global DevDays lead to tailor each one to the customer’s use cases.

Cerebras works with the leading model labs, global enterprises, and cutting-edge AI-native startups.

…and you can explain how technical work leads to business results

This is a technical leadership role. You’ll lead by example as you grow the team.