Recreation Assistant (Information, Ticket, & Travel)

About the position: This position will be assigned to Outdoor Recreation located on Peterson Space Force Base/ Space Base Delta 1. Must satisfactorily complete a National Agency Check with Inquiries (NACI) and maintain a favorable Tier 1 background investigation.

Major Duties

Duties and Responsibilities: Plans, coordinates, and conducts day-to-day operations for the Information, Ticket, & Travel (ITT) program at Peterson Space Force Base (SFB), providing comprehensive travel counseling and administrative support to a high volume of local and transient military and civilian customers. Serves as a primary customer service representative, independently delivering professional travel counseling by researching, developing, and finalizing detailed itineraries that include air travel, cruises, rental cars, lodging, and recreational admissions using interactive, computer-based reservation software. Daily administrative and fiduciary responsibilities include operating front-desk cash registers for multiple activities, including ITT, Outdoor Recreation (ODR), and Arts & Crafts (A&C)-processing customer payments and reservations, and completing daily cashier reports for supervisory audit. Maintains strict accountability over program assets by conducting monthly ticket inventory audits and reconciling monthly Non-Appropriated Fund (NAF) Purchase Card statements for submission to leadership. Is responsible for researching and procuring promotional tickets for sporting events and amusement parks, assisting with the preparation of daily and monthly operational reports detailing sales and net profit, collaborating with FSS Marketing to distribute publicity materials, and collecting customer feedback to analyze service trends. Routine duties are executed with a high degree of independence, while unique, complex, or non-standard situations are proactively elevated to the supervisor. May perform other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13003034

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 07/13/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Progressively responsible experience in the travel industry is required, which demonstrates a practical knowledge of tour and travel industry rules, regulations, and procedures. Knowledge of recreational activities, rules, and procedures, and the ability to plan and organize activities. Experience in clerical or office work that includes cash handling, preparing reports, and maintaining accountability of records or inventory. Knowledge of basic computer operations and proficiency in using Windows-based operating systems and office automation software. Must possess strong communication and interpersonal skills and demonstrate good telephone etiquette. Must be able to read, speak, and write English fluently. Must successfully complete a National Agency Check with inquiries (NACI).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Promotion Potential

NF-None

How You Will Be Evaluated

Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Benefits

View benefits details ↗

Who Can Apply

• Open to the public

Required Documents

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy. Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service Diploma/ GED Disability Letter (VA) License AF 2545 Notification of Personnel Action Reasonable Accommodation Documentation PCS Orders Professional Certification Proof of Marriage Status Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Transcript As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 07/13/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

What to Expect Next

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Other Information

Individual must fully meet qualification/eligibility/background requirements for this position. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.

About the Agency

Thank you for considering employment with Air Force Services Non-Appropriated Funds (NAF). Peterson SFB is located just south of Colorado Springs at the base of the Rocky Mountains. The unparalleled beauty and mild climate of Colorado Springs make it a gateway to a wide variety of outdoor activities. Many internationally known ski areas and some of the nation's most scenic parks and finest hunting and fishing areas are located within a short drive. Peterson SFB Families have easy access to the many cultural attractions of "The Springs" and the bright lights of nearby Denver.