Chief, Customer Support, 61 FSS

Do not email applications. To submit your resume for this Direct Hire opportunity click here. For additional information on other USSF direct hire opportunities visit the Air Force Civilian Careers Space Force website and follow USSF on LinkedIn.

Major Duties

The United States Space Force (USSF) at Los Angeles Air Force Base, El Segundo, CA is searching for a Chief for Customer Support for the 61 FSS (NH-0201-02, GS-05/11 equivalent). Description: Systems Base Delta 3 is offering an opportunity for a highly motivated, independent, and customer-focused leader to spearhead our high-tempo ID Card Section. In this vital role, you will be the premier point of contact and the foundational support for the first generation of U.S. Space Force Guardians. Operating at the vital intersection of security and readiness, you will manage daily operations to ensure our warfighters, civilians, and contractors are equipped with the credentials necessary to secure the space domain. This is not a standard customer service position; it is a foundational pillar of our national security apparatus. If you thrive in fast-paced environments, possess a warfighter-first mentality, and are ready to streamline processes while maintaining rigorous compliance with Department of War security standards, this is your launchpad. Join us at Systems Base Delta 3 and actively shape the future of the Space Force. Ideal Candidate: We are looking for a candidate with skills in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness, who will serve as a technical specialist and spokesperson to further operating agency objectives on important issues. The ideal candidate will possess the ability to prepare special studies and staff reports, and demonstrate the ability to meet emergency and/or changing program requirements within available resources and with minimum sacrifice of quality or quantity of work. It is expected the candidate exhibits the ability to establish effective working relationships and to communicates well with others, orally and in writing, including preparing and conducting formal and informal briefings. Key Skills and Abilities: 1. Knowledge of the principles, theories, techniques, practices, mission, and organizational structure of the specific program and or functional field to assist in supporting Air Force wide military personnel program administration responsibilities. 2. Knowledge of the laws, regulations, principles, and practices of military personnel programs. 3. Knowledge of sustainment program inspection requirements, reports, and program terms, as well as knowledge of common management principles to provide advisory services and inspect assigned programs. 4. Skill in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness, and in serving as a technical specialist and spokesperson to further operating agency objectives on important issues. 5. Ability to prepare special studies and staff reports, including the ability to meet emergency and/or changing program requirements within available resources and with minimum sacrifice of quality or quantity of work. 6. Ability to establish effective working relationships and to communicate well with others, orally and in writing, including preparing and conducting formal and informal briefings.

Qualifications

The 0201 series does not have an individual occupational requirement that must be met. You can view the experience level requirements here. Please scroll down to the 3rd section titled Administrative and Management Positions.

Promotion Potential

NH-None

How You Will Be Evaluated

Knowledge, Skills and Abilities (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies as related to the series and grade of the position being filled. Final qualifications determinations will be assessed based on OPM's General Schedule Qualifications Standards found here: Interviews: You will be contacted by e-mail and/or telephone if your application is identified as qualifying for a position being filled. An interview may be conducted. If interviewed, you will be asked to address the same knowledge, skills, abilities and/or competencies used to initially qualify your application for the position.

Benefits

View benefits details ↗

Who Can Apply

• Open to the public

Required Documents

Resume: You must submit a resume that may NOT exceed two pages, and the font size should not be smaller than 10 pts. You will not be considered for this vacancy if your resume exceeds two pages or is illegible/unreadable. Do NOT include photographs, inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume. If the resume you submit contains such information you will not be considered for this vacancy. Your resume must provide: Personal information - your full name, email and mailing addresses, phone number Education information - the name of the school and the dates you attended Work experience - paid and unpaid work with the following information: Job title Detailed duties and accomplishments Employer's name and address Supervisor's name and phone number Starting and ending dates (If actual dates are not known, provide your best-estimated timeframes.) Hours per week Salary, if applicable Other qualifications - skills, certifications/licenses, honors, awards, special accomplishments, and job-related training courses College Transcripts (if applicable): Please see the Education section of this announcement for detailed information about transcripts.

How to Apply

Do not email applications. To submit your resume for this Direct Hire opportunity click here. PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan.

What to Expect Next

For additional information on other USSF direct hire opportunities visit the Air Force Civilian Careers Space Force website and follow USSF on LinkedIn.

Other Information

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here.

About the Agency

IMPORTANT INFORMATION: This Job Opportunity Announcement (JOA) will be used to form a pool of qualified applicants who will be considered for direct hire vacancies as they become available. To learn more about the United States Space Force Mission click here