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Continuous Improvement Project Manager

TulipManagementProfessional Services
Work mode
Remote
Experience
5+ yrs
Mid

What you need

  • 5+ yrs delivering projects for regulated life sciences customers
  • Strong knowledge of GxP, ISO standards, and 21 CFR Part 11
  • Fluent French and English required
  • Experience building detailed project plans across multi-region organizations
  • Clear written and verbal communication for executive updates

What you'll do

  • Own project plans, timelines, budgets, and deliverables through go-live
  • Partner with customers to define requirements and success criteria
  • Work on-site with customers about 25% travel for digital transformation
  • Manage technical risk and escalate when needed
  • Improve Professional Services delivery with AI-assisted workflows

This is a remote role based in EMEA, with the option to work from our offices in Munich or Budapest.

Tulip brings modern technology and AI into manufacturing. Manufacturing accounts for almost 20% of the global economy and one in every seven workers on Earth, yet remains among the least digitized. More than a decade ago, we created the category to close that gap: AI-native software that puts cutting-edge tools directly in the hands of the people on the manufacturing front lines. Because we are human-centered and tech-obsessed, we are building a future of work where human ingenuity is amplified with the latest technology.

In January 2026 we became one of Boston's few new AI unicorns, reaching a $1.3B valuation. We're growing double digits in revenue year over year. The world's best manufacturers run on Tulip - turning inventory 10x faster, releasing gene therapies in hours instead of weeks, and training master craftspeople to forge engagement rings 5x more rapidly. Headquartered in Somerville, MA with offices in Germany, Hungary, Singapore, Japan, and Israel, we've been consistently named a World Economic Forum Global Innovator, a Gartner leader, and one of Built In Boston's "Best Places to Work."

We run the way we build: AI-forward, humanistic, and high ownership. We're looking for builders who are energized by complex problems, rapid cycles, and the unique opportunity to see their impact on a global scale.

About You:

  • You know manufacturing and operations in regulated life sciences, and you believe there's a better way to run them
  • You communicate clearly with everyone, from the shop floor to engineering managers to executives
  • You're meticulously organized, you prioritize well when things are ambiguous, and you spot risks before they become problems
  • You're curious about AI-first delivery and excited to help shape what it looks like at a fast-growing SaaS company

What skills do I need?

  • 5+ years of experience delivering projects for regulated life sciences customers (pharma, biotech, or medical device), in project or program management, manufacturing operations, consulting, or customer success
  • Strong working knowledge of regulated quality systems and compliance frameworks, including GxP, ISO standards, and 21 CFR Part 11
  • Experience building and running detailed project plans (scope, milestones, owners, timelines) across internal teams, partners, and customers at multi-site, multi-region organizations
  • Clear written and verbal communication, including leading project meetings, driving decisions, and giving executive-level updates to technical and non-technical audiences
  • Fluent French and English required.
  • Nice to have: Lean / Six Sigma, Agile, or PMP certification, plus familiarity with change control and validation in regulated environments

Key Responsibilities:

  • Own project plans, timelines, budgets, and deliverables with cross-functional teams and customers, from scoping and quoting through go-live
  • Partner with customers and internal experts to define requirements and what success looks like
  • Work on-site with customers (about 25% travel) and guide them through their manufacturing digital transformation
  • Keep information and communication organized so teams can stay focused on the work
  • Understand the technical details well enough to manage risk and escalate when needed
  • Help improve how Professional Services delivers, including building out new AI-assisted workflows

Key Collaborators:

  • Customers and Tulip's partners
  • Internal customer-facing technical teams
  • Sales and commercial leadership

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered. We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

  • Direct impact on product and culture
  • Company equity
  • Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
  • Flexible work schedule and unlimited vacation policy
  • Learning & Development program
  • Virtual company events and happy hours
  • Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.

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About Tulip

Tulip is the world’s largest cloud-based retail customer engagement platform provider, with best-in-class Clienteling and POS capabilities that let retailers realize the full potential of omnichannel commerce. The world's most iconic retailers like David Yurman, Versace, Jimmy Choo, Mulberry, Saks Fifth Avenue, Ferragamo, COACH, and Michael Kors use Tulip to modernize the shopping experience, creating personalized shopping journeys that increase sales and improve customer loyalty across channels. Partnered with Apple and Salesforce, Tulip enables retailers to build deeply personal connections with customers, fulfill orders, close out purchases, and maximize store associate productivity and performance.

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