Senior Account Manager

Les entreprises et les gouvernements comptent sur Thales pour apporter de la confiance aux milliards d’interactions numériques qu’ils établissent avec les utilisateurs. L’Activité Mondiale Identité & Sécurité Numériques (DIS) fournit des technologies et services (des logiciels sécurisés en passant par la biométrie ou encore le cryptage), qui permettent aux entreprises ainsi qu’aux gouvernements de vérifier des identités, et de protéger les données afin qu’elles restent sûres.

Tasks and responsibilities:

Customer Portfolio Management:

• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs and requests
• Respond to the customers’ queries in a timely manner
• Work to satisfy customers’ needs and requests
• Resolve conflicts and provide solutions to customers

Business development:

• Generate new business in line with strategy of the company by using existing and potential customer networks
• Support the Marketing Team in external communication
• Participate to external events

Sales administration:

• Take care of good registration and encoding within CRM
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company strategy and objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth

Security

• Knowledge of company information security policies, privacy rules and procedures
• Ability to identify and report suspicious behavior or phishing or social engineering attempts
• Knowledge of security practices for managing sensitive and personal information

Mandatory languages:

• Dutch : professional working proficiency (nice to have)
• French : Native
• English : professional working proficiency

Thales, entreprise Handi-Engagée, reconnait tous les talents. La diversité est notre meilleur atout. Postulez et rejoignez nous !