Customer Support Specialist - B2B SaaS - Full Remote - LATAM (US Timezone)

Join us in building the AI GTM Brain for high-performing sales teams.

At Gojiberry AI, we’re building the AI GTM Brain — a system that helps founders and sales teams detect high-intent leads, automate outreach, and book meetings on autopilot.

We’re growing fast (0 → $1M ARR in

We’re looking for a Customer Support & Success Operator who wants to go beyond support — someone who thinks in systems, understands users deeply, and helps turn Gojiberry into a product people can’t churn from.

You’ll work closely with our lean, high-performance team to improve the customer experience, reduce friction, and turn every interaction into better product + better outcomes.

🧠 What You’ll Do

• Handle customer conversations (chat + email) with speed, clarity, and ownership
• Help users get real outcomes: better leads, better campaigns, more demos booked
• Go beyond support: understand why things don’t work and fix root causes
• Spot patterns in tickets and turn them into product or onboarding improvements
• Improve onboarding, help center content, and tutorials to reduce friction
• Build simple systems (macros, workflows, AI automations) to scale support
• Qualify users and route them (self-serve, webinar, or strategy call)
• Work closely with our team to fix what’s broken and double down on what works

🧩 What We’re Looking For

• 1–3+ years in Customer Support, Customer Success, or Ops (ideally AI / SaaS)
• Excellent written English (clear, structured, straight to the point)
• Strong communication skills — you can explain things simply
• Comfortable with technical products (no coding required, but you understand systems)
• High ownership: you don’t wait for answers, you figure things out
• Strong problem-solving mindset — you don’t just reply, you improve
• Based in LATAM, with availability overlapping US timezones

✨ Nice to Have

• Experience with Intercom, Zendesk, or similar tools
• Experience supporting a B2B SaaS or AI product
• Interest in sales, outbound, or GTM tools
• Experience building automations (Zapier, Make, AI tools, etc.)
• Startup mindset: fast, pragmatic, outcome-driven

💡 Why Join Us

We didn’t build Gojiberry to create another tool.

We’re building the execution layer of outbound — a system that tells you who to contact, when, and how.

Support is at the core of this:
→ If users don’t get results, nothing else matters.

You’ll be one of the first hires in this function, with real impact on:

• churn

• product direction

• customer experience

  You’re here to build systems, not just answer tickets.

🌍 The Practical Stuff

• Fully remote (LATAM)
• Must overlap with US business hours
• Flexible hours, async culture
• Small, high-performance team
• Fast learning curve, high ownership
• Salary: $25,000 – $32,000 / year

🔥 Required Question

A customer tells you:
“Your tool doesn’t work, I’m not getting any leads.”

What do you do? Write your exact answer + steps.

Interview Process

Quick application review
We review your CV and your answer to the application question. If there’s a good match, we’ll reach out quickly to schedule a first call.

Intro call (20 minutes)
A relaxed video call to get to know you, understand your experience, and what you’re looking for.
We’ll also walk you through Gojiberry, the product, and how we think about support & customer success.

→ Goal: assess communication, clarity, and overall fit.

Practical exercise (10 minutes)
You’ll receive 1–2 simple customer scenarios to respond to (similar to what you’d handle in the role).

→ Goal: see how you:

• communicate with customers
• structure your answers
• approach problem-solving

Final call (10–15 minutes)
A discussion with a founder to go a bit deeper on:

• your approach to support
• how you handle priorities and volume
• your questions about the role

We’ll also align on expectations, compensation, and next steps.