Customer Support Specialist - B2B SaaS - Full Remote - Europe

Join us in building the AI GTM Brain for high-performing sales teams.

At Gojiberry AI, we’re building the AI GTM Brain — a system that helps founders and sales teams detect high-intent leads, automate outreach, and book meetings on autopilot.

We’re growing fast (0 → $1M ARR in

We’re looking for a Customer Support & Success Operator who wants to go beyond support — someone who thinks in systems, understands users deeply, and helps turn Gojiberry into a product people can’t churn from.

You’ll work directly with the founders to improve onboarding, reduce friction, and turn every interaction into better product + better outcomes.

🧠 What You’ll Do

• Handle customer conversations (chat + email) with speed, clarity, and ownership
• Help users get real results: better leads, better campaigns, more demos booked
• Identify patterns in support tickets and turn them into product improvements
• Improve onboarding flows, help center content, and tutorials
• Build internal systems (macros, workflows, AI automations) to scale support
• Qualify users and route them (self-serve, webinar, or strategy call)
• Work closely with product & founders to fix what’s broken and double down on what works

🧩 What We’re Looking For

• 1–3+ years in Customer Support, Customer Success, or Ops (ideally in SaaS)
• Strong communication skills (clear, structured, straight to the point)
• Ability to understand technical products (no need to code, but you get how things work)
• High ownership: you don’t wait, you fix
• Strong problem-solving mindset — you don’t just answer, you improve
• Fluent in English (French not required)
• Based in Europe (time zone alignment)

✨ Nice to Have

• Experience with Intercom, Zendesk, or similar tools
• Experience supporting a B2B SaaS product
• Interest in sales, outbound, or GTM tools
• Experience building automations (Zapier, Make, AI tools, etc.)
• Startup mindset: fast, pragmatic, outcome-driven

💡 Why Join Us

We didn’t build Gojiberry to create another tool.
We’re building the execution layer of outbound — a system that tells you who to contact, when, and how.

Support is at the core of this:
→ If users don’t get results, nothing else matters.

You’ll be one of the first hires in this function, with real impact on:

• churn
• product direction
• customer experience

No bureaucracy. No ticket monkey role.
You’re here to build a system that scales.

🌍 The Practical Stuff

• Fully remote (Europe)
• Flexible hours, async culture
• Small, high-performance team
• Direct access to founders
• Fast learning curve, high ownership

🔥 Required Question

A customer tells you: “Your tool doesn’t work, I’m not getting any leads.”
What do you do? Write your exact answer + steps.

Interview Process

Quick application review
We review your CV and your answer to the application question. If there’s a good match, we’ll reach out quickly to schedule a first call.

Intro call (20 minutes)
A relaxed video call to get to know you, understand your experience, and what you’re looking for.
We’ll also walk you through Gojiberry, the product, and how we think about support & customer success.

→ Goal: assess communication, clarity, and overall fit.

Practical exercise (async – 20–30 minutes)
You’ll receive 1–2 simple customer scenarios to respond to (similar to what you’d handle in the role).

→ Goal: see how you:

• communicate with customers
• structure your answers
• approach problem-solving

Final call (10–15 minutes)
A discussion with a founder to go a bit deeper on:

• your approach to support
• how you handle priorities and volume
• your questions about the role

We’ll also align on expectations, compensation, and next steps.

What we’re looking for

• Clear and structured communication
• Ownership and willingness to help
• Practical thinking (focus on solving, not overcomplicating)