IT Support Technician Associate (Winter 2027)
San Francisco, CA at a glance
- Rent
- #2 of 51$2,680/mo+46% vs US avg
- Weather
- #17 of 51295 mild days0 hot · 0 cold
- Income tax
- #1 of 5113.3% top rateCalifornia
What you need
- Excellent customer service skills
- Understanding of troubleshooting techniques
- Experience with Windows, MacOS, Linux
- Critical thinking and note-taking ability
- Autonomous work with minimal supervision
What you'll do
- Assist with support tickets and escalate
- Perform onboarding/offboarding and computer provisioning
- Manage inventory and update documentation
- Support engineering teams for space hardware
- Collaborate on IT challenges and projects
Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe – large enterprises, sovereign governments, and the US military.
With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.
Astranis has raised over $1.2 billion from some of the world’s best investors, including Andreessen Horowitz, Baillie Gifford, Blackrock, Fidelity, Franklin Templeton, and Snowpoint, and employs a team of 500 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.
Role
- Assist with support tickets and escalate as needed
- Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
- Help with inventory management
- Keep documentation on infrastructure, policies, and procedures up to date
- Account management, troubleshooting, and password resets
- Assisting with infrastructure upgrades and larger projects
- Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
- Collaborate with team members to address IT challenges as they arise
Requirements
- Excellent customer service
- Understanding of troubleshooting techniques
- Exhibits critical thinking skills
- Able to take notes and remember directions
- Experience with Windows, MacOS, and/or Linux
- Highly motivated with an interest in helping and teaching others
- Able to perform duties autonomously without much supervision
Bonus
- Experience with Network troubleshooting
- Experience with Microsoft 365
- Familiarity with troubleshooting/updating scripts
- Comfortable with replacing hardware in laptops and desktops
The base salary for this position is $1,750 per week.
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About Astranis
Astranis is a space startup that builds small and low-cost telecommunications satellites to provide internet access in remote regions.
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