Executive IT Support

As an Executive IT Support Technician, you will be the dedicated technical resource for Archer’s leadership team. You will provide rapid-response, "white-glove" IT support, ensuring that our Executives have seamless access to the technology they need to lead the company. This role requires a unique mix of high-level technical troubleshooting, extreme discretion, and a service-first mindset.

What You Will Do

• Executive Concierge Support: Act as the primary point of contact for all Executive technical needs, providing immediate onsite and remote troubleshooting for laptops, mobile devices, and home office setups.
• A/V & Meeting Support: Ensure all Executive-led meetings and board presentations run flawlessly by managing and proactive testing of A/V systems and conference room technology.
• Device Management: Execute the deployment, imaging, and maintenance of all Executive hardware, ensuring devices are always up-to-date, secure, and performing optimally.
• User Lifecycle: Manage the seamless onboarding and off boarding of Executive staff, including identity management, hardware provisioning, and personalized 1-on-1 training.
• Compliance & Privacy: Strictly follow SOX, ISO, and internal privacy protocols, handling sensitive executive data with the highest level of confidentiality.
• Infrastructure Assistance: Assist the broader IT team with physical hardware installations (servers, racks, etc.) while prioritizing Executive-facing environments.

What You Need

• Experience: 3+ years of IT support experience, with at least 1 year specifically supporting Executives or high-profile users.
• Availability: Ability to work 5 days onsite at our HQ; must be flexible to provide support aligned with Executive schedules and occasional travel.
• Travel: Occasional domestic and international travel required
• Technical Skills: Proficiency in Mac/PC environments, mobile device management (MDM), and enterprise A/V solutions (e.g., Zoom Rooms, Slack, etc.).
• Communication: Exceptional interpersonal skills and the ability to remain calm and professional under pressure.
• Discretion: A proven track record of handling confidential information with integrity.
• Physical Ability: Ability to move and lift IT equipment (up to 50 lbs) as needed.

Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications.

At Archer we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company’s business strategy. For this position we are targeting a base pay between $115,000 - $125,000. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.

Archer is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to Archer’s People Team at [email protected]. Reasonable accommodations will be determined on a case-by-case basis.