Remote Scale Csm Jobs

CSMs serve as the primary liaison between the internal Ridecell team and external stakeholders.

Creativity & Scale: Use data and customer insights to design engagement strategies that scale across accounts and lifecycle

Accounts without a dedicated CSM are a risk we can't afford.

…and use AI tools to scale yourself so one person can support a team that keeps growing.

scale.

…Enterprise Customer Success Manager ( CSM), you will own a portfolio of ~12–15 mid-market accounts, typically valued between $100K

…you will report to the CSM Manager, while working heavily across Customer Success, CX, Product, and Marketing

The CSM Team Lead will own daily CSM execution.

…to deliver personalized care at scale, including support

…a clean handover to a CSM, and a new one comes on.

…building production-grade voice agents at scale

…and around eight to twelve CSMs, and you'll build the customer motions that put our deepest investment where growth is

Your CSMs report to you. Set clear expectations, give regular feedback, and hold people accountable.

…shape how CS runs and scales, not inherit a finished machine.

This role exists to scale adoption quality and consistency as demand accelerates, translating SpaceXSI's momentum into repeatable, high-impact deployment outcomes