Commercial Implementation Intern (Spring 2027)

About the Commercial Implementation Team

The Commercial Implementation team plays a critical role in ensuring the successful launch and ongoing success of Zipline’s commercial operations. The team defines commercial workflows and compliance processes, tests and validates new features and procedures at test sites and partner sites, creates training materials and onboarding playbooks, and identifies and addresses operational gaps to deliver a smooth and successful P2 experience for all commercial operations. The Commercial Implementation team is deeply knowledgeable in every step of the process from order placed to successful delivery, and works with internal and external partners to optimize the experience for operators and customers.

We build the processes against which our teams and our Partners’ teams will execute operating the Zipline Network.

Commercial Implementation team members work across all Zipline partner verticals and test sites. Site launch, training, and ownership will be determined by a combination of partner type and location. 

The Role

As Project Manager on the Commercial Implementation team you will focus on designing, optimizing, and maintaining the workflows that enable seamless partner onboarding, integration, and ongoing operations. Your primary role will be to ensure efficiency, scalability, and compliance while aligning with the team’s mission of delivering exceptional partner experiences.

What You'll Do

• Design, develop, and implement internal business processes - examples include document change management system and system for collecting subjective customer feedback
• Map out existing processes to understand their flow and identify inefficiencies
• Identify process bottlenecks and inefficiencies, and recommend solutions for continuous improvement
• Collaborate with the Product, Enterprise Systems, Customer Success, and engineering to implement workflows
• Monitor process performance, track key metrics, and report on process outcomes
• Document and maintain up-to-date process workflows, guidelines, and SOPs

What You'll Bring

• Experience in project  management, operations, or related roles, preferably in a fast-paced or complex environment
• Proven track record of working with product, engineering, and customer success teams to align processes with business goals
• Strong communication and stakeholder management skills to drive collaboration and alignment
• Practical experience in analyzing, mapping, and reengineering workflows
• Ability to gather, analyze, and interpret data to inform process improvements and measure success
• Strong organizational skills to manage multiple initiatives and ensure process documentation is comprehensive and accessible
• Reliable vehicle access to travel to our test sites
• Willingness to travel 1-2 times to out of state commercial sites

What Else You Should Know

This internship is a full-time position, in-person at our South San Francisco office. We will host our Spring 2027 interns from (January 2027 - April 2027). Zipline is unable to sponsor work visas for applicants to this position.

The hourly rate for this internship is $34 per hour. Additional benefits may include relocation support, a housing stipend, overtime pay, paid sick time, and other benefits, where applicable and subject to local requirements.

Candidates are limited to three (3) applications within a 30-day period.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

Zipline is also committed to providing reasonable accommodations to individuals with disabilities. Please let your point of contact at Zipline know if you require any accommodations throughout your interview process.