ATX | Field Operations Supervisor

About You and The Role 

Zipline’s Operations team is looking for a Fulfillment Operations Supervisor to lead charging site operations across the greater Austin TX area.

In this role, you will oversee the day-to-day operations of 3–5 Zipline charging sites, ensuring each location is staffed, safe, operationally ready, and meeting performance expectations. You will lead site teams, manage labor planning, and partner closely with Flight Operations, Customer Operations, Maintenance, and Service Engineering to support reliable drone delivery operations.

The ideal candidate is an experienced operations leader who is comfortable working in fast-paced, physical environments. You are organized, data-driven, calm under pressure, and willing to roll up your sleeves to solve problems in the field.

This is an onsite role. Candidates must live in the greater Austin area and be willing to travel between charging sites as needed.

What You'll Do 

• Lead and manage daily operations across 3–5 Zipline charging sites.
• Directly manage Fulfillment Operations Coordinators, Fulfillment Operators, and site support teams.
• Set clear expectations for safety, productivity, quality, and customer experience.
• Build and maintain staffing schedules that align with operating hours, forecasted demand, and aircraft availability.
• Manage labor planning and budgets across assigned charging sites.
• Ensure all sites open on time, remain operational throughout the day, and close safely.
• Partner with Flight Operations, Customer Operations, Maintenance, Service Engineering, and other teams to resolve issues quickly.
• Maintain site readiness, including charging equipment, aircraft availability, inventory, supplies, and general site conditions.
• Monitor key performance metrics, including fulfillment speed, operational uptime, aircraft availability, quality, and customer experience.
• Use data to identify bottlenecks, recurring issues, and opportunities for improvement.
• Lead process improvement initiatives that increase efficiency, reliability, safety, and team performance.
• Conduct regular site visits, audits, and coaching sessions to maintain consistent operating standards.
• Support incident response and ensure issues are documented, escalated, and resolved appropriately.
• Maintain strong working relationships with Walmart and other site partners.
• Support the launch of new charging sites and the rollout of updated procedures, technology, and staffing models.
• Provide regular updates on site performance, staffing needs, operational risks, and improvement opportunities.
• Develop team members and help build a strong leadership pipeline across the Austin market.

What You'll Bring

• 3+ years of experience in operations, warehouse logistics, fulfillment, retail management, field operations, or a related field.
• 1+ year of experience supervising teams, multiple locations, or operational workstreams.
• Experience managing schedules, labor planning, budgets, and performance expectations.
• Strong coaching, communication, and team leadership skills.
• Ability to use data and operational metrics to make decisions and improve performance.
• Comfort working independently in the field and traveling between sites.
• Ability to work in a fast-changing environment and adjust priorities quickly.
• A hands-on leadership style and willingness to perform physical operational work when needed.
• Ability to stand, walk, bend, and lift up to 50 pounds, with or without reasonable accommodation.
• Ability to work early mornings, evenings, weekends, and holidays based on business needs.
• Valid driver’s license and reliable transportation preferred.
• Must successfully pass a background check, drug test, and E-Verify process.

What Success Looks Like

• Charging sites are staffed and ready to support operations every day.
• Teams consistently follow safety and operating procedures.
• Aircraft, charging equipment, and site resources are available when needed.
• Operational issues are identified early and resolved quickly.
• Sites meet or exceed performance, quality, and customer experience targets.
• Teams are engaged, accountable, and continuously improving.
• Site performance is consistent across the network.
• Coordinators and frontline team members are developed for future leadership opportunities.

What Else You Need To Know

The cash range for this role is $78,000–$110,000. Final compensation will depend on experience, qualifications, skills, work location, and projected impact.

The total compensation package may also include equity compensation, discretionary annual or performance bonuses, medical, dental and vision insurance, paid time off, and other benefits.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!