System Engineer, Fleet Support - Fully Remote USD - Latin America
What you need
- 3+ yrs hardware or robotics products
- 3+ yrs Python, Ubuntu/Linux, Git
- 2+ yrs command line remote systems
- English fluency B2+ for US team
- Nice: networking, embedded, ElasticSearch, React, Django
What you'll do
- Respond to system alerts and customer issues
- Monitor and tune deployed robot performance
- Support deployment of new fleet devices
- Build tooling for field service team
This role is fully remote for South America based candidates. You will be joining an established, high-performing engineering team based in LATAM while collaborating closely with our US-based robotics and operations teams.
About Glacier
Hey, we're Glacier! Series A startup based in San Francisco tackling one of the world's most pressing problems: trash. Did you know that in the US, we send over half of our recyclables to the landfill? We're working to fix that. In doing so, we'll also be reducing carbon emissions, energy consumption, and depletion of natural resources.
Glacier builds custom sorting robots designed to sort apart recyclables as well as AI-powered business analytics that enable recyclers to superpower their plants and improve our society's circularity. From major CPG companies like Colgate and Amazon to municipal recycling facilities, our clients trust us to turn recycling data into actionable insights. Our technology has been recognized as one of TIME's Best Inventions and featured in a TIME documentary, TechCrunch, Fortune, and CBS.
The Role
We are looking for a talented software engineer to join our 3-person LATAM Fleet SWE team to help Glacier scale by keeping all of our robots and edge devices operational. You will be responsible for doing root cause analysis on issues and resolve issues when possible. Additionally, you will build tooling to enable the field service team to better support the fleet and delight customers.
Your responsibilities:
Respond to alerts generated by our system as well as issues raised by customers. You will be the primary software responder to issues and recommending solutions to the field service team.
Monitor and tune the performance of deployed devices to maximize the robots impact.
Support the deployment of new devices to our ever growing fleet.
Build tooling to enable the field service team to handle more issues and respond quicker to problems.
What You Bring:
3+ years of work experience on hardware or robotics projects or products.
3+ years of work experience with Python, Ubuntu/Linux, Git
2+ years working through the command line for both local and remote systems.
English Fluency as you will be working with a US based team (B2 or higher)
Nice to have:
Networking debugging
Embedded programming
ElasticSearch
React
Django
Structured Text
Experience working with US companies or clients is a plus
Compensation & Benefits
$3,000-$4,500 per month/depending on your experience and interview performance
15 Days Paid Time Off
$500 for your remote set up + $100/mo for your wellness + $250/yr for trainings and certifications
Why Join Us?
Mission-Driven Work – Be part of a company dedicated to sustainability and ending waste.
Cross-Functional Impact – Work closely with product, engineering, field operations, and customer success to solve complex problems with meaningful outcomes.
Backed to Succeed – Our founders bring experience from Facebook and Bain, and we’re supported by top-tier investors with deep technical and industry expertise.
Tight-Knit Regional Team – Work closely within a dedicated 3-person LATAM Fleet Software team tackling high-impact fleet reliability challenges.
Optimize your resume for this job
Get a match score and the keywords you're missing
About Glacier
Glacier's mission is to end waste. Sound ambitious? We agree. But the UN estimates that we only have until 2030 to change our consumption patterns before we do irreversible damage to the environment, so we’re of the opinion that now is the time for big bets. We’re starting in the world of recycling, which has a huge opportunity for impact. Americans send 1.4 million tons of waste to recycling facilities every week (that’s about 4 Empire State Buildings, or 1.5 Golden Gate Bridges). We’re also really bad at it: 25% of what we put in our recycling bins isn’t even recyclable. These recycling facilities make a living by sorting our jumbled-up waste and they need to do it cheaply and accurately. Otherwise they go out of business and our recycling goes straight to the landfill. Even so, recycling facilities today use processes that are highly manual, expensive, and error prone. We plan to revolutionize the way these facilities use technology, to make them more streamlined, accurate, and profitable - which means more recyclables avoid the landfill, and more of our natural resources are protected. Our growing team draws from the brightest and most passionate professionals across robotics, manufacturing, software, AI, and market strategy. We’re united by our deep-rooted passion to make a big environmental impact, and we’re looking for other mission-driven, creative thinkers to help us right the ship on this truly global issue.
Similar Software roles
