Remote Omnichannel Customer Support Program Manager Jobs

You’ll join as a manager on our Customer Support team, partnering closely with our existing Customer Support Leadership team to execute the operational function

…years of experience in strategic program management, customer experience operations

Experience building a customer reference or advocacy program from the ground up.

Customer Account Operations, reactive Customer Support, and broader customer experience initiatives.

Experience with de-escalation strategies, including customer relationship management.

…looking for a Senior Technical Customer Success Manager (Sr. TCSM) who excels at creating fanatic customers for life.

This is a hands-on technical support operations role for someone who can move fluidly between live triage of our projects, backlog management of internal requests

…a provider-facing role such as Customer Success or Enterprise Relationship Management.

Manager to share real-time customer feedback and edge-case patterns Act as an internal resource for teammates needing support on technical topics or product

…candidate will have experience in program ownership and management, custom pricing strategies, and a background in supporting selling motions.

programs that support Kong's channel business.

…of the Staff Strategic Operations Program Manager for Go-to-Market (“GTM”) at Mercury.

TECHNICAL PROGRAM MANAGER, FIELD We're looking for our first Technical Program Manager to work with our largest enterprise customers

Track and manage all implementation projects with large enterprise customers for successful delivery of technology, services, and program outcomes

Customer Success Managers own the customer relationship throughout, and Product and Engineering decide product readiness and release timing.