Remote Leader Product Support Jobs

This role requires a hands-on product leader who thrives in operationally complex environments, brings structure to ambiguity, and partners deeply with Engineering

Partner with fellow leaders across Support, Success, AI Ops, Product, and Engineering to ensure a great customer experience — resolving escalations

Help leaders navigate ambiguity and change while maintaining employee engagement, productivity, and organizational effectiveness.

and industry leaders Define how Sponsored Products evolve in new experiences such as agentic commerce and conversational UI’s Partner closely

and industry leaders Define how Sponsored Products evolve in new experiences such as agentic commerce and conversational UI’s Partner closely

We need a senior product marketing leader who can earn Engineering's trust, understand what is coming, and decide which capabilities require positioning, technical

Ability to influence product roadmap: gathering requirements from a partner, building a prioritization case, and getting it accepted by product

You'll need to learn the product fast, build fast, and use AI tools to scale yourself so one person can support a team that keeps growing.

…the need for a dedicated leader to coordinate BCM across the organization.

Collaborate with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models.

…deeper-dive conversation with the department leader. CEO Interview: A final conversation with our CEO.

Support partner and product-led launches with coordinated social, influencer, and paid promotion.

…mathematically accurate model of the production network

that support Cohere’s business goals, product roadmap, and technical differentiation Partner with product, engineering, research, and modeling leaders

…You have 5+ years of support operations experience managing support KPIs such as CSAT.