Remote It Support Services Manager Jobs

The opportunity - Manager, Customer Support (Remote - USA / CANADA) We’re looking for a Manager, Customer Support

/IS roles focused on software architecture, enterprise tool evaluation, SaaS management, or IT operations.

You will operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers.

You’ll have the opportunity to define internal IT processes, support our global organisation, and partner with security engineers to keep our environment efficient

You will report directly to the Customer Support Manager and play a pivotal role in aligning team goals with Rippling’s broader objectives.

Program as well as project management will form a key part of the role and this may include; supporting with the onboarding of acquisitions, managing new

deeply integrated / technical products (EHR integrations, healthcare IT, workflow software) Experience at a startup scaling rapidly and managing multiple

deeply integrated / technical products (EHR integrations, healthcare IT, workflow software) Experience at a startup scaling rapidly and managing

Experience running an IT service desk or support operation, including ticketing, escalation, service metrics, documentation, and process improvement

and access-management tasks Partner with the Head of IT and Security to support company-wide initiatives and maintain our security posture

2-4 years of customer service experience required. 1-3 years of ticket management or triage processes preferred.

This is a product-facing support role, not IT help desk or desktop support. Graduate degree - an advantage.

/Compliance auditing, or a security-adjacent customer success/IT support role).

Build trusted relationships with customer engineering, IT, and security teams.

Strong understanding of risk management, control design, ISMS governance, and compliance program operations.