Remote It Production Support Technician Jobs

This is a product-facing support role, not IT help desk or desktop support. Graduate degree - an advantage.

You’ll work with Engineering, Product, and Customer Success, and with customer developers, IT teams, and telephony providers.

Nash is looking for a Technical Support Specialist to join our global, 24/7 Technical Support team.

& Platform Feedback Represent the voice of the customer to Product and Engineering teams, and collaborate to influence Product roadmap and feature

With team members spanning the globe, we work closely with Product, Engineering, and Operations teams to deliver seamless support experiences.

Support management experience within production accounting, production payroll, the entertainment industry, finance, SaaS, or FinTech.

You will help turn in-field realities into product improvements, serving as an important link between our end users and the teams at Saildrone who design our products

Resource will design and support real-time data interfaces ensuring seamless bidirectional communication for production orders, operations, material consumption,

DevOps teams to resolve production issues.

systems that support the company as it grows.

Must-Haves Experience: 0–2 years in IT support, helpdesk, or junior systems administration

Key Responsibilities Process & IT Automation Identify, design, and implement automation solutions for repetitive IT

Active Pharmacy Technician Certification Board (PTCB) certification Minimum 2 years of pharmacy technician experience and use of proprietary

Partner with engineering, data, IT, and support leaders to debug issues, validate changes, improve monitoring, and prevent repeat failures.

Operate field vehicles and tow support trailers safely while adhering to environmental and workplace safety protocols.