Remote Head Of Implementation Customer Success Jobs

About the Role As Head of Customer Success at Socket, you'll lead the teams responsible for helping customers evaluate, adopt, and realize lasting

The Role As the Head of Customer Success, you will own the post-sale experience for HappyRobot’s largest and most strategic enterprise

…years in health systems in customer success, account management, project management, or implementation roles.

…a provider-facing role such as Customer Success or Enterprise Relationship Management.

Track and manage all implementation projects with large enterprise customers for successful delivery of technology, services, and program outcomes

Experience with CRM and customer success platforms.

We’re hiring a Head of Customer Success to own gross revenue retention (GRR) and lead the full CS org: CSMs, support, and integrations

customer success).

Success in this role is seeing your customers become vocal champions of our company and product, along with helping mature our Customer Success organization.

…We're looking for a Senior Customer Success Manager to join our Customer Experience team.

…is broader than a traditional Customer Success role.

Understand customer needs and technical requirements to help ensure each implementation is set up for success Contribute to process

best practices Own technical launch, implementation, and pilot readiness, from SE-led prospect pilots through CS-led customer implementations and new-product

Time-to-Value (TTV) for new customer implementations.

Continuously improve Customer Success assets and processes.