Implementation Manager

About WellTheory

WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We're a team of 50+ passionate people who believe better care starts with better relationships. We're also building one of the most AI-forward organizations in healthcare — not by replacing our team with AI, but by expanding what every person here is capable of.

About the Role

WellTheory is looking for a passionate, results-driven Implementation Manager to launch our enterprise clients and set them up for long-term success as we scale. You'll own the end-to-end client implementation process, ensuring launches happen on time, requirements are met, and our programs successfully get into the hands of members.

You'll serve as the primary project owner across every implementation, coordinating with client stakeholders (HR, benefits, wellness, medical directors, and technical teams) to translate contractual commitments into successful go-lives. This is a cross-functional role that collaborates closely with Sales, Product, Operations, Engineering, and Care — and reports to the Co-founder, Operations.

What You'll Do

• Owning client implementation plans end-to-end, from kickoff through go-live and handoff to Client Success

• Managing multiple concurrent implementations against aggressive timelines

• Gathering business requirements and translating them into clear internal specs

• Serving as the primary point of contact for client implementation stakeholders

• Coordinating cross-functional workstreams across Sales, Product, Engineering, and Care

• Anticipating and resolving implementation risks with urgency and care

• Contributing to playbooks and best practices as the Implementation function scales

You Might Be a Great Fit If You...

• Have 5+ years of implementation, client onboarding, or program management experience, ideally in digital health, benefits, or adjacent B2B2C environments, with a track record of delivering complex launches on time and within scope

• Are a relationship-driven communicator — you build trust with clients at every level, from day-to-day project leads to executive sponsors, and know how to read the room, adapt your style, and navigate sensitive conversations with professionalism and empathy

• Are a structured project manager — you bring order to ambiguity, drive accountability across teams that don't report to you, and keep every workstream on track without losing sight of the details

• Are analytical and detail-oriented — you have strong business judgment and are comfortable working with data and analytics tools to gather requirements, troubleshoot issues, and validate launch readiness

• Bring a hands-on, entrepreneurial mindset — you're comfortable starting as a team of one, rolling up your sleeves to execute while helping define the playbook for scale

• Are adaptable and resourceful — you bring creativity to problem-solving, stay calm under pressure, and thrive in a dynamic, fully remote environment

• Have deep empathy for the autoimmune experience — you don't need to have an autoimmune condition yourself, but you can genuinely connect with and convey the lived experience of autoimmune patients to potential customers

• Approach work with a beginner's mindset — you love learning, solve problems from the ground up, ask questions freely, and stay open-minded about new approaches

Bonus Points

• You've been called a "force of nature" and have done something most people wouldn't — run a marathon, started a company, earned a degree while working full-time, or overcome significant adversity

• You have direct experience in digital health or the autoimmune/chronic condition space

What We Offer

• A team that genuinely cares about each other and the members we serve

• A fully remote company that gathers every year for an annual retreat

• A base salary range of $100,000 - $115,000 with meaningful equity and benefits. Placement within our range depends on directly relevant skills and experiences you bring to the role.

At WellTheory, we're committed to building a diverse, inclusive, and authentic team — so if you're excited about this role but your experience doesn't check every box, we encourage you to apply anyway. You might be exactly who we're looking for.

WellTheory is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

If you require accommodations at any stage of our hiring process, please reach out to our hiring team. We're happy to work with you.