Helpdesk Engineer
What you need
- 2 yrs of relevant technical support experience
- Bachelor's Degree in Computer Science, IT or equivalent
- Solid understanding of Mac OS X and Windows
- Understanding of Active Directory and basic networking
- Experience with ServiceNow or IT ticketing systems
What you'll do
- Assist with user onboarding and offboarding
- Act as L1 and L2 support for Tanium employees
- Configure and support iOS and Android devices
- Provide on-site and remote support to end users
- Meet SLAs on ServiceNow tickets
Please note that this position is hybrid, with three days per week in the office (Kraków, Fabryczna).
The Basics
Tanium is expanding rapidly and is searching for a smart and motivated Help Desk Engineer, who can facilitate continued growth. This individual will work directly with a talented team of IT and security professionals. This role will also have the opportunity to learn new technologies, including Tanium’s product.
The Help Desk Engineer is crucial to ensuring that IT and Tanium’s employees have the access and resources to complete their mission. The right candidate will enjoy working closely with our end-users, which includes developers, engineers, sales, and support staff. A successful candidate will also enjoy working for a company that is focused on quality and ensuring the long-term success of Tanium.
What you'll do
- Assist with user onboarding/offboarding
- Act as L1 and L2 support for all Tanium employees
- Configure and support issues with iOS and Android devices
- Provide on-site and remote support to our end users
- Meet SLAs on tickets that are created in ServiceNow
- Help create content and develop our internal IT Wiki
- Assist in the device imaging process
- A/V and event support
- Some project work
We’re looking for someone with
- Education
- Bachelor's Degree in Computer Science, IT or equivalent work experience
- Experience
- 2 years of relevant technical support experience
- Solid understanding of operating systems (Mac OS X, Windows)
- Understanding of Active Directory
- Basic understanding of networking
- Experience with ServiceNow or other IT ticketing systems
- Ability to support both non-technical and highly technical end users
- Video conferencing with tools like: Zoom, Teams, etc.
- Nice to have
- Experience with user management in Google
- Executive/VIP support experience
- Other requirements
- Ability to support both non-technical and highly technical end users
- Strong problem-solving skills
- Positive attitude and excellent interpersonal communication skills
- Passion for technology
About Tanium
Tanium is the Autonomous IT company. As Al accelerates both innovation and risk, Tanium Atlas, the company's autonomous operating system, puts the full depth of the Tanium Autonomous IT Platform behind every IT and security operator - human and agentic. Tanium provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate.
The company is recognized as a Leader in the inaugural 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, as a Leader in the IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Device Management 2025-2026 Vendor Assessment, and as a Leader in The Forrester Wave™. Endpoint Management Platforms, Q2 2026.
To learn how Tanium delivers Autonomous IT for unstoppable business, visit www.tanium.com and follow us on LinkedIn and X.
On a mission. Together.
At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.
Taking care of our team members
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact [email protected]. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.
Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.
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For more information on how Tanium processes your personal data, please see our Privacy Policy.
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About Tanium
Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable. Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. Autonomous IT. Unstoppable Business. To learn how Tanium delivers Autonomous IT for unstoppable business - visit www.tanium.com and follow us on LinkedIn and X.
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