Job Description
Carrier Manager – Americas
Location: United States, Austin
Reporting to: Senior Director, Cross-Border
Swap is building a serious cross-border function. This role is not a general logistics-management post. It is a commercially important carrier-management role responsible for improving carrier performance, strengthening commercial terms, and increasing the quality of cross-border support provided to the business.
The Carrier Manager – Americas will own Swap’s key carrier relationships across the US, Canada, and Australia, with direct responsibility for FedEx, DHL Express, DHL eCommerce, UPS, and selected regional partners. The role will lead carrier negotiations, service reviews, escalation management, and performance tracking across a growing international shipping footprint.
Key responsibilities
Own strategic and operational carrier relationships across the Americas portfolio
Lead negotiations on rates, surcharges, service commitments, and contract terms
Run quarterly business reviews and regular carrier-performance reviews
Monitor service, transit, and cost performance across key lanes and merchants
Lead major carrier escalations and drive corrective action
Support Sales and Account Management on complex merchant opportunities
Recommend routing, carrier, and commercial changes based on performance and economics
Build disciplined internal reporting on carrier health and risk
Work closely with Operations, Product, and Finance on carrier-linked issues and decisions
Candidate profile
7–12 years in carrier management, parcel, cross-border logistics, or related fields
Experience with FedEx, UPS, DHL, or comparable carrier and ecommerce infrastructure businesses
Strong negotiation capability
Strong analytical judgement
Able to operate credibly with carriers, commercial teams, and senior leadership
This role is intended to remove carrier firefighting from the VP layer and create real commercial ownership of carrier performance across the Americas.
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Job Details
- Department
- Operations
- Category
- Operations
- Employment Type
- Full Time
- Location
- Austin, TX (Hybrid)
- Posted
About Swap
Swap is the agentic commerce operating system powering global commerce - from AI-native storefronts and cross-border selling to returns, inventory, and compliance. Trusted by 600+ brands, Swap helps businesses sell anywhere and scale globally - all from one unified platform. The Future of Commerce Starts Here. 🌐 swap-commerce.com
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